Chico'sReviews of chicos.com

Do not pay for express shipping!! You will not get your items as promised. It’s a scam that Chico is running. You have to go through hoops to get refunded! My advice just do not shop with them.

The cost to return one item was 25% of the cost of the item. this is more than i would expect to have to pay for shipping, yet not worth the time time to call and complain. this annoying diversion will cause me to not shop this store again.

OMG!!!!! i would have better luck with a medium at a ghost convention!1)- several months ago i purchased a studded cardigan from Chicos and wanted the matching tank. called 4 local stores no such luck..called customer service got an hispanic person who spoke hardly any english HE WAS IN ANOTHER COUNTRY-..he transferred me to 3 other operators! i inquired about an item gave SKU# nothing..next thing i know i am seeing a purchase of thee same cardigan on my credit card! i frantically called chicos and told them what happened! this was the second time this happened to me! told them the sku # of the tank..not the cardigan..souther person was not much help! 2) earlier this evening i saw a cardigan i have been eyeing it was on sale so i placed it in my bag..it stated $59.00 sale on online website- in the bag?? it was $71.00!!! tried to place 3 times..this was a sale item ending at midnight 11-28-2025..this madness started at 10 p.m.!! still having trouble put item in getting charged higher amount instead of sale price..no luck getting in touch with anyone!!...i give up!! p.s. remember the lost studded tank?? i originally had no luck with?? found it for almost nothing on ebay!!! yep i am amazed also!

The past month I have encountered so many problems with my Chico purchases. These were gifts so I am so disappointed. Chico had the nicest clothes but I received a Zenergy top with faded marks on it, the wrong color pants. I returned other pants that were big now my refund will take 3-4 wks. Who does this. I called customer service but the sweet boy did not speak English. Pathetic. They are not going to survive. But I’m done with Chico’s.

This company takes 3 weeks to refund after they receive the items back to the warehouse?! Seems a bit extreme to me. Thank goodness I used Paypal.

Ordered almost 2 weeks ago, still not shipped. The chat person didn't care. Just told me to wait for it. Gave no timeline for shipping. Told me if I wanted it faster pay for express shipping. I don't expect it in a week, but two weeks and it hasn't even shipped?This company obviously does not care. Will not order from them again, ever.

I placed an order with Chicos, order number 1112774574, but didn't put in the discount that I received from Chicos. I called them immediately and was told that they couldn't do anything and suggested that I make another purchase. The same thing happened on my previous purchase when I wanted, immediately, to cancel part of the order. Chicos used to have a store in my town which has since closed. I miss it, and have tried to purchase online but won't anymore. I'm 77 years old and do make mistakes. This is the first company I have found that won't make any changes once the order has been placed. The review sites on Chicos ratings range from 1.0 to 3.0 and with 58 complaints filed with Better Business in the past 3 years. (Chicos is not a member of Better Business). One has to work very hard to get such poor and consistent ratings. In addition, just today I got a catalog from Chicos that had items that were not yet on their website. This is simply sloppy. I'm sad, because I liked their clothes, but won't deal with them again because of their poor customer service and sloppy practices.

I paid $25 for overnight shipping so I would have an outfit in time for an event. I received a message indicating the item would arrive 2 days after placing the order. However, the item wasn't shipped or delivered in a timely fashion and it will now be arriving 5-6 days after placing the order. Customer service says that, from their perspective, this is a timely delivery. I see this as fraudulent advertising, not the overnight service they advertised and I paid for.