For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Craig W.
My wife is a loyal customer of Chico’s and gets all of her jeans there. Today 10/20/26 we drove to the store and got in the door around 2pm. As soon as we arrived, two women employees started dragging displays from one side to the other and the noise was loud and screeching. We looked at each other in astonishment and said we are out of here. They sure didn’t care either.
Jean
I shopped at Chico's in Orland Park. I had an appointment with a Customer Fashion Consultant, Ms. Robin Lewis. I was very impressed by her knowledge of coordinating for fashion design showing what outfits would fit me. Being professional at all times. When I finished with my purchases she gave me a thank-you card and a small bag of candy as a thank-you for shopping at Chicos. I was very pleased with her and how she treated me. kudos to Ms Robin Lewis, she is so Awesome.
Annette C.
$7 return fee on $60 order. Fabric quality has changed on ribbed tank.
Jennifer H.
Their computer doubled my order, i.e. I ordered one of several items, and their computer put in and charged me for 2 of each item. I realized when I read their confirmation email that their system had made a mistake, and called their customer service line to report the mistake. They told me my order was being processed and there was nothing they could do about it. This was only FIVE MINUTES after I placed the order. I have since tried calling customer service 5 times trying to reach a supervisor, waiting a total of 4.5 hours on hold. If they responded like a legitimate company, one could see this as a mistake, but their refusal to even allow a customer to talk about the problem amounts to deliberate fraud!
HC
Terrible customer service. Purchased many hundreds of dollars in merchandise over the past few months. Several shirts got small holes in them after the first washing. They refuse to even acknowledge much less do anything about it washed inside out, cold water, delicate cycle and they are total junk. Worse than Walmart tshirts. No wonder they were on sale. Beware of Chicos sales they are just trying to dump crap on you and they don’t stand behind it.
Debbie G.
Had the most wonderful employee whose name is Ute! She treated me like I was the only shopper in the store. After I told her want I was looking for,,she went right to work bring me several different pants to try on and giving me expert opinion which aligned with mine. She went out of her way to bring me tops and jackets to complete the look and even brought jewelry to complete the look. I walked out of there feeling so special and so excited about my purchases. I will now look for her every time I go in@
Hawaiian T.
Very disappointing with Chico's lately. Quality has dropped and the prices have gotten way to expensive.
Patricia R.
This company abuses emailing lists. It is impossible to unsubscribe and you are deluged with emails.
