Chico'sReviews of chicos.com

I visited Chico at the Rio location on 9/16/25 because I was looking for something to wear in October when I have visitosr from S.F. Both the manager and Koshala are very helpful and I bought 3 tops and one pair of pants. One of the tops had to be sent from another store and I received it two days later. Efficient and great service. Thank you, ladies. Ellen T.

Chicos has been one of my favorite stores for high quality and consistent fitting clothes for a mature woman. What has changed? The quality is just not the same. What used to always fit now does not. They are not hiring enough sales people to give the customer the Chicos experience. It is like the powers to be are more worried about the bottom line of money than the faithful customers. Also, faithful Chicos customers do not usually like to wear tight fitting clothes especially around their mid section. A woman's body naturally changes with the decades. PLEASE bring back the old Chicos. Money should never be the bottom line. If all of your customers are stating similar thoughts, listen to their concerns.

breathtakingly bad customer service. I placed an online order and paid for expedited shipping. I never received a confirmation email that the order was even received, so a couple of days later I sent a request to their customer service to find out if the order had been made properly. At that point I was sent an email saying the order had been processed and that I could now track it. The promised delivery date came and went, and today I have been on three phone calls with customer service and two online chats and have gotten nowhere. One customer service agent told me the items have been allocated at a store in California, so I took it upon myself to call that store. They told me they don’t fill online orders out of that store, so the Chico‘s rep head lied. Now I’m on another online chat to cancel the order entirely, and I’m being told the order can’t be canceled because it has been "processed." it hasn’t shipped, it hasn’t actually been processed as far as I can tell, but now they say they can’t cancel the order. I’ve always had good experience with the stores, but I will never, ever order anything online from Chicos again.

I purchased pants at the Cherry Creek Store. When I put them on a few days later, I realized they were too large. I returned to the store to request an exchange and was informed that because I had removed the tags, they would NOT accept a return of the pants. I just blew $100. This policy was never mentioned and, to be honest, I've never encountered a similar one. Chico's simply took my $100 and I received nothing but a pair of pants that do not fit.

Chico's customer experience is horrible. Orders placed on the website take a very long time to be shipped and delivered. The return process is the worst. It takes them forever to process returns and provide refunds. I returned some items. Chico's confirmed they received the returns over a month ago - still no refund. I called last week and was told the refund had been processed. That was a lie. I have not received it. I won't order from them again and recommend others to avoid at all costs

If I could rate negative zero I would. HORRIBLE CUSTOMER SERVICE...CLOSING MY ACCOUNT AND WILL NEVER PURCHASE FROM THEM AGAIN. VERY RUDE, FOREIGN CUSTOMER SERVICE REPS WHO KNOW THEY CANT BE TRACED. To add insult to injury they refuse to give me a refund for an item that I was purchasing for special event. Since it did not arrive had to scramble at last minute to find something. When I expressed my immense disappointment it was oh well! Really? I'll be spending my money elsewhere and I would strongly suggest you follow suit. Everything was fine with them until it wasn't! When it wasn't it was horrible never again!!

I purchased a poncho from the Chicos outlet store in cash and the price dropped several times. When I went into the Chicos outlet store in Tinton Falls Laura refused to give me cash back. I was given a gift card which I feel is illegal. I paid cash I should have been given cash back. Laura has a bad attitude and would suggest not dealing with her. I've had problems with her before.

I purchased some items on 6/29. Upon trying them on at home, I wasn't happy with them and went to the store I purchased them at on 6/30 to return them. Their machine wasn't working correctly and they could not process the return on the same credit card I had purchased the items with. I was told I would have credit withing 2 business days. The store manager spoke with customer service about this.To date, it is now August 4th and I still do not have my refund to my credit card or on a check. It is not my fault that their credit card machine wasn't working on the day I tried to return the items. I had to pay for the items before I could leave the store, but now that I want a refund I have to wait 4-6 weeks for my money to be returned. This just isn't fair and is not a good business practice. I will NEVER shop at any Chico's again and I have been shopping there almost since they opened their doors. You have lost at least one customer with your terrible customer service on the phone and inability to speak with someone who could expedite my refund.