Chico'sReviews of chicos.com

As a loyal Chico's customer for more than 21 years, I've noticed a decline in quality, especially in the fabrics and finishes. [I order from them several times a month, particularly from the Travelers line, so my impressions are based on many recent experiences.] This is typical when private equity takes over a publicly-held firm and squeezes everything to the bone to make the financials look good and prepare the company for profitable sale to another firm. Customer service is hit-or-miss, but I find the representatives are largely polite and helpful, even when they can't do anything to help! Chicos is NOT the same company it used to be. As a public company, they were responsible to shareholders and customers. Nowadays, their priorities have shifted. Don't expect things to go back to the good ole days! Other firms are coming up that offer a better blend of quality and service, although their prices may seem higher when you're used to Chicos sales. Life marches on, although I do miss the old Chicos.

The clothes are very nice for older women, but they are expensive. The jewelry doesn't hold up. I have several pieces and had to stop wearing them due to discoloration of the metal. They turn dark.

I don't know what has happened to Chico's. My warning about ordering from them is don't be in a rush to get it, if you ever get it. I made an order back in July that never arrived. Getting a refund took weeks. I made an order recently and got an email stating the order was processed September 16th. Today is the 25th and I have yet to receive a notice that it has been shipped.

The REAL Chicos was scammed by a company from Hong Kong via Facebook ads in mid August into Sept. Orders were tracked , then supposedly delivered, often to a “courtyard”. My bank is handling an investigation and my $ was returned to my VISA acct’

I looove(d) Chicos clothing, and have gotten most of my wardrobe from them in the past 10 years. but they have priced themselves right out of their own market. $149 jeans and $99 shirts???? What??? I understand inflation and supply chain issues, but Chicos has raised their prices by 50%. That is insulting to women. Also - they used to have wonderful site-wide sales, 25% to 40% off everything. Now: Mix and Match bracelets - 2 for $45. I don’t shop at Chicos for their bracelets. Insulting to women. The Rewards Program is marketing smoke and mirrors. Charge me 50% more than last year, but give me a token reward?? Give your customers some credit. My advice to Chicos: I get that you are trying to succeed in a tough environment. But someone at the top is taking you in the wrong direction if your loyal customers can no longer afford your product.