Chico'sReviews of chicos.com

I don't shop at Chico's but someone on my Christmas list does. So, on December 13th I went on to order a gift card, but it would not be delivered by Christmas so I opted for an e-gift card that I could print and wrap. on December 16th, the money cleared my bank, but I still had not received the email containing the e-card. On December 20th, I contacted Chico's and after an hour was told that because I didn't create an account with them they could not help me. They have my $100, I have nothing except the screenshot of my purchase...This will be the LAST time I shop Chico's.

Wrote the following email to the CEO: Today I was helping my wife (removed name and address, etc) order an embroided boatneck sweater helium size 1. I went on line 🛜and entered all required information for her account and hit the purchase 💵button and nothing happened 😳 I went and rechecked the payment option--all 👍 good and then I hit the purchase button again and nothing happened😬 I tried the chat and typed ⌨️with your bot🤖and no information was provided to solve the problem😠 So I called your number 📞and was told 93 people in line ⏳and I waited 28+ minutes to speak with your customer service Agent👩‍💼 Your IT 💻 system did not allow her to see my "on line" order so eight 8️⃣ minutes later we were finished and Dorothy will receive the sweater👏 Your agent possessed an interesting and helpful manner and was the only positive 📈of this ridiculous demonstration of corporate inefficiency 🤪 To say that I thought 🤔the experience was underwhelming is being kind😱 As the CEO, you should be embarrassed 😡to provide this level of customer service😤, I would be‼️

I placed an order at approximately 6:30pm on Saturday. I like to receive packages while I am home so I paid overnight shipping so that I would get it the next day. Sunday comes and goes, no packages. Around 3:30 in the afternoon I am fairly certain it isn't coming so I go to chicos chat. There I am told that I ordered too late in the day for overnight. ISSUE 1: If overnight isn't available, how about you don't sell it? You took my money for the postage option "Next Day" but according the the agent on the chat, this means next business day. Fine. I asked the agent, "why does the website say that I am getting delivery on Tuesday?". They say that since it was too late on Saturday and Sunday isn't a business day, the order will "drop" on Monday and then "next day" is Tuesday. ISSUE 2: You are a 7 day per week retail operation. You take my money on line and in-person on Sunday. It's a business day. My post office delivers packages on Sunday. It's a business day. ISSUE 3: I ordered on a business day. Even if you want to discount the Sunday is a retail business day, you should deliver the package on Monday. Nope. So, I say "cancel the order" to which the agent says "I can't it is already processing". ISSUE 4: you just said it wasn't dropping until Monday and that is why it won't get here until Tuesday. Today is Sunday. Make up your mind. You are either working on Sunday and should deliver it on Monday OR you work on it Monday for Tuesday which means you can cancel it. The agent says "you need to call the customer service phone number" and ends the chat. Incall the number. The message says "there are 72 people ahead of you. Would you like us to call you back?". Seriously? 72 people? On a late Sunday afternoon. I wonder why? I'm guessing everyone is looking for their packages! I ask for a call back and it comes about an hour later. I explain the situation and then agent accidently (hopefully) disconnects the call before helping. I'm like "OK. She will call back. She called me and she would call me back - right? Wrong. No call back. And.... There we have it. I paid for "next day" and it looks like I'm getting it 3 days later. Just about the time I would have gotten my free shipping. CHICOS get your act together.

Have contacted customer service numerous times without any response! Only received partial order and No one seems to know where the remainder is! They also don’t seem to care…. Needless to say I will never order from them again

Their products and craftsmanship is always top notch. Customer service is very professional and helpful. Online shopping is my preferred way to shop at Chico's and I have never been disappointed with anything.

Great customer service and kind staff especially tahira to top off the great food.

I shop frequently at Chico’s and mostly on line, and sometimes in the store. I always find a lot of quality items, and great sales. I am rarely disappointed My only complain is that Chico’s started to have less and less petites sizes, which makes me defect to JJill at times. I am a Fierce member with Chico’s which means I get a free delivery every time I order.

I ordered some clothes online. I forgot to use a gift certificate that I had intended to have goes towards my purchase. When I called about it to see if I could still do it, the person said it was too late and that the order was being processed( 45 minutes later). Now I’ll have to take it to a Chico’s and get a refund and then buy it with the GC. Not good customer service!!