For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Cindy C.
I would give zero stars, but it's not an option. Is there a requirement that chico's salespeople be cold witches? I ordered two skirts online spending nearly $200. I get to the store only to be told the items were cancelled. The salesperson asked me for an order number. Salespeople should kindly explain that they need an order number. I wish I could shut chico's down. I will continue to buy from secondhand chico's clothing and not bother with the stores.
CC
Ordered product on line - Oder delivered in a large used box, barley taped. Very disappointing. I read Chicos was bought by another company in January. Maybe reason for poor packaging. Will never order on line or from Chico's again.
Adam D.
Ordered Christmas gifts for my mother, they never came as they cancelled the order without sending me a message. Re-ordered over the phone, and got an email that the order was ready to go. Again, it never came as they cancelled the order and didn't inform me. Called AGAIN, this time frustrated, having to order new items for a different season now, and they hung up on me after I voiced my frustration. TERRIBLE customer service, TERRIBLE company, and if you ask me, TERRIBLE products! AVOID AT ALL COSTS
Julie C.
Terrible "customer service" via online chat and no actual follow up on the package that I ordered weeks ago. I will not order online from Chicos again.
Dawn Di P.
Don’t get me wrong, I love my ladies at Mohegan Sun. They ordered a dress for me because they didn’t offer it in the store. A couple of days later it went on sale. I went back to them to ask for a price adjustment and they told me they couldn’t, due to store policy. I would have to actually call customer service. Are you kidding me? I will rethink purchasing anything in the near future. I have spent a fortune at Chicos. Shame on you!
Amy M.
10 days since I ordered and the site still lists the item and waiting for UPS pickup. Really? Honestly, I could have driven to Hunt Valley and picked it up and worn the item 10 times by now.
Darvene D.
Two recent orders online were later cancelled. A few days later they were available at a higher price.
Debbie P.
Horrible website! The worst digital footprint ever!! I spent over an hour trying to place an order, $600+. Site froze consistently. Chat agent told me to clear cookies … really??? I know how to maneuver thru on line shopping. Go back in next day and 4 of the 6 things in my cart are sold out. Get some real IT staff … and people in your stores who know how to use computers! Perhaps most of your clients are too old to care, but that’s what you’ll be left with if you can’t enter the modern world!
