Chico'sReviews of chicos.com

If I could leave negative stars, I would! Never mind inconsistency in sizing, you order online, 1 thing fits, 5 things don’t, so now you have to return those…. If you try to exchange for a different size (never have your size/color in store), they charge you again before shipping it… then when you return original to store, they try to force you to take a gift card?!?! I have already paid for 2! Then one item is lost in shipping…you call and call and get told wait a few more days…shipping status shows it sitting for 9 days at a distribution center with a ‘delivery appointment’ a week ago…. In the meantime, they are selling out of the item and they just keep telling you to wait, they will NOT do anything else unless you want to buy another one…then after more time, you can call them back AGAIN and try to convince them it is obviously lost and get a refund …. Good luck! Chico’s wasn’t this way in the past!

Terrible customer service. Sent emails saying EXTRA 25% of sale items and that was also listed on website. But when trying to get that online it would not worked, Three different customer service employees, including a supervisor claimed I did not understand and that prices were as marked, although my screen showed the extra 25% until I went to check out, Even tried to convince me I was given 25% off, when I fact deductions were from rewards I had, They can’t even do math! I am longtime customer (decades) but will never shop there again.

Don’t buy from this company. I placed an order and after 10 days was alerted by UPS that the order was sent back to Chicos. I emailed Chicos and called customer service for a refund. It’s been 20 days and still no refund! They cheated me out of my money.

My order has been sitting there for a week and the answer I got when I called and spent 20 minutes on the phone was to wait a week and they would resend it. This company is not reliable for the ship dates they provide. This is the second time this has happened. The excuse is they have too many sales. Not impressed with the answer.

Chico's has a very bad return policy. 60 days and that's it. No store credit, no exchanges. Why?! How can you buy a gift for your wife. Terrible and old practice. My wife and her girlfriends used to like this store. No more

Get a better website for online ordering. I spent over 2 hours trying to place an order. I had to talk to 2 customer service reps. I've been a customer since 2010 very disappointed.

I loved my visit to Chico’s! I don’t t remember ever having had a sales lady so intent on making me happy with a purchase! Marybeth was superb! I usually go to Chico’s because I can find nice long pants. At 5’9” I need the length. I went to buy a pair of pants, and I left with 3 pants and 4 shirts. Marybeth was there to give me options and different sizes. What incredible service! Thank you Marybeth, you made me feel special!!

I came to Chicos in Old Bridge. Olena was fantastic,she made helpful suggestions and find me most clothes on sale. Very professional and nice team working there.