Chico'sReviews of chicos.com

After 20" of trying to use/troubleshoot the broken link on Chico's return web page, I spent another 45 minutes just trying to get through to someone at customer service who was very difficult to understand and quite unfriendly. Finally got a return label but nothing that itemizes just WHAT it is I am returning.....customer service says it is all in the bar code but I am not convinced. FYI....all corresponance by mail, UPS, or phone originates from Florida or Georgia, NOT California, another reason I will boycott them. Won't be shopping at Chico's online anymore.

I have enjoyed Chico's clothes for several years. I am a rewards member. I received a whole $5 reward a couple of months back that is good until early March. The badgering of constant emails reminding me that I have this very unimpressive reward to use is unacceptable. Given that you don't find much under $100 there, do they really think $5 is going to bring me running to buy something? I have unsubscribed many times, to the point of sending customer service an email asking for their help in getting me unsubscribed so that the insanity will stop. I've even received cards in the mail reminding me of this whole $5 - at this point I'm guessing they've spent more than $5 trying to get me to use it. Customer service tells me it could take 6-8 weeks to get off the email list - absolutely unbelievable that handling of email updates is THAT inefficient. Sounds like a company that DOGE needs to visit.

Frankly I would have given it a zero star rating if that was possible. I received a gift from Chico's for Christmas, and it was the wrong size. I called to return it and explained the situation and was given a UPS number to return it. I did so and enclosed a note to call me if they didn't have my size. No one called. I learned later that the purchaser (gift giver) received a credit. Lousy customer service.

The worst customer service - I ordered an expensive dress that arrived without the belt. On the chat feature the rep told me to return the dress and reorder it. Ummm - not doing that on my dime and why am I doing the work when they didn’t include the belt? Horrible quality control. So I call customer service and get some guy that can’t help me because apparently the chat rep is still sitting in my account - most likely to appear busy so he doesn’t have to assist the next customer. So I was told I’d be called back in 10 minutes. How is that convenient or quality customer service? Chicos need to step up their training for their CX reps and quit pushing chat if the reps don’t want to help. Update: no call back that was promised in 10 minutes so I get to call them again. Huge fail on Chicos part.

Can no longer shop at Chicos as they don’t carry petite sizes any more. Have to shop elsewhere

Returned some items that I purchased for an upcoming vacation and a few that I ordered for gifts that I knew weren’t going to work. The sales lady was unbelievably rude. A few items that I received didn’t come with tags attached. She actually tossed them aside and said “those aren’t ours.” They were Black Label by Chico. I had to show her the inside label to prove to her that they were. Then she said she couldn’t return them because they weren’t tagged. I told her I received them that way and she argued with me that it was company policy. Then they should have tags attached before they’re sent out. And then she argued about another item. She kept doing this and was very loud and confrontational. Made me feel like I had done something wrong. When I told her that she was embarrassing me and to please keep her voice down she became even more confrontational. I asked her for her name and she said “it’s RETA. R-E-T-A! The whole store was involved at this point. I called the manager to report this and she was nice enough and wanted to know what they could do but it’s already happened and nothing can change that moment. I’ll think twice before I shop at the Flatirons Chico’s in Boulder, Colorado again.

REALLY poor customer service policies. The sizing is confusing leading to mis-orders, which they REFUSE to rectify (they will not correct mis-orders caught prior to shipping). The customer service "associates" have no power to fix any problems with orders, quoting a blanket "no refunds, no exchanges" policy until AFTER the incorrect orders are received by customers....leading to extra work and wasted time by employees filling orders that will knowingly be returned and then must be re-stocked. Of course, all the while Chico's holds onto the customers' money. Also, the online and phone "customer service" employees are not located in the US and do not speak English well enough to be able to provide any "service" should they ever be allowed to actually rectify any problems....not sure WHY Chico's even bothers to employ a "customer service team" as they have no ability to provide ANY actual service.

I bought a pair of black slacks right before Christmas and noticed they also came in winter white, so I told my husband about them as an idea for a gift for me. He went there, they didn't have my size and was told by the clerk that he could buy a pair that wasn't my size, to be able to have a gift to wrap for me, and then I could return them and get the right size after Christmas. So I tried to do that, but they still did not have my size and checked their computer system and the "whole country" was out of that size! I find that hard to believe but wasn't going to argue with them. So she offered me a gift card and I said I didn't want a gift card, I wanted cash, because the whole point was for me to get a pair of winter white slacks somewhere, and if they didn't have them, I had to go elsewhere. She said it was against "policy" and I had to take a gift card. I told her I felt that was extremely unfair as I was just doing what my husband had been told. In the end, I had to take the gift card as the clerk would not budge. I "get" that there is a store policy, but what about telling a customer incorrect facts about getting a garment later? I was really upset when I left there and will not shop there after I use that stupid gift card. I really, really didn't like the style of the rest of their clothes!