Chico'sReviews of chicos.com

I purchased a bracelet a few months ago. I've since worn it twice. Both times, the latch came apart and it fell off. I called, knowing it was out of the "refund" time and told them I only wore it twice. It has a design flaw.

If I could give minus a bazillion stars I would. I was trying to order some nice things for my sister who is dying of cancer and who cannot get out to shop but who wanted some pretty things to wear to feel feminine after the devastation of the disease and treatments. I tried to place the order but Chicos canceled it because I was sending it to my sis instead of to my house. I first contacted the chat line where I learned why my order did not go through. (Different address). That person gave me free expedited shipping and told me all I had to do was call the 888 number and gove them my order number and credit card number and tell them what happened so the order could be made. After 35 minutes on hold, I reached an unpleasant uncaring person who kept telling me the order had been cancelled. I kept explaining that was why I was calling in to get the order taken care of but all she did was say that order is canceled, refused to get me to a manager and refused to do anything to help me get the order done. Chicos does not give a rats gnat about customers or about women with cancer. Disgusting customer unservice.

I ordered a two piece suit that was priced separately. The jacket was sent, but not the pants. I called customer service and was told the pants would be sent in 5 days, but they were not. A couple of days later I received notification that the pants were out of stock. If I don’t have the pants I don’t need the jacket, but Chico’s would not give me a refund for the jacket, because it was on clearance sale, even though they could not produce the matching pants.

Since I worked at Chicos I understand the customer service policies, so when an associate hung up on me. She put me on 3 holds after waiting 22 minutes for her to get on the phone. She told me I could not cancel the order I placed, it is late, still shows in process after 13 days. I could have driven store picked up item. I did call the store but got somebody that tried to teach me how to count days. And that the warehouse is no longer in Georgia but Indiana, do they not know Georgia and Indiana arent that far away. It's not in a foreign country. Chicos is really going downhill and its showing signs of not being around much longer.

The Gainesville Virginia Chicos has the best sales associates. A special shout out to Connie, Indy, and Joan. They are so helpful and always go the extra mile for me. It is a pleasure going in there to shop knowing all the ladies are going to do their best to make my shopping experience exceptional..Jessie and all of the other ladies greet you with a big smile and can’t do enough to help you find what you want. It is my favorite place to shop and it is because of the whole team inGainesville, Virginia. Absolutely 5 Stars ⭐️⭐️⭐️⭐️⭐️

Going forward I will not be purchasing anything from Chicos. Besides having items canceled the clothes sizes are horrible. I wear a 2 and most tops were SO huge I had to return them. There returns are horrendous it takes them weeks to get your money back. No where else have I experienced this delay in getting a refund for returns. The customer service is poor if you can call it customer service. They do NOTHING to help you and give you the same line when you reach out to them. I’ll go elsewhere going forward.

purchased 3 items online from Chicos. Received all 3 items however, i needed to return as the fit was not acceptable. I returned one blouse to the store and received credit immediately. I returned the other 2 items via mail and they received the items back, however, they only gave me credit for one of the items. After six phone calls and frustration with trying to resolve this is, I asked for a manager. Mind you, I had spent over an hour on the phone with the customer service representatives who kept saying oh it takes a couple of weeks to show up in your checking account. Finally, received an email from the management team who said i was already credited for both items. No, i wasn't. I finally had to prove to them that the one item was returned directly to the store and provided a copy of the receipt. So, what happened is when the 2 piece return was received they had put in the incorrect sku which showed i received the refund for the blouse sent direct to the store. Finally, received credit but no apology. What is going on with customer service? They do not have the research skills or customer service skills to have nipped this issue in the bud. Because of this issue, I will no longer be purchasing anything from Chicos.

Placed a couple orders this year and items were either cancelled or delayed shipping (4 weeks) past date they were needed. Customer service was friendly but ineffective. Will not be ordering from them again