Chewy.comReviews of chewy.com

I was charged for product I did not receive. The customer service will tell you differently. Get your product directly. Do NOT get scammed by this company!

I order from chewy every month because of free shipping and discounts for re ordering. I ordered a bag of dog food this month and the FedEx delivery personnel "gave the package to me" even though I was at work at the time of deliver. So I called FedEx and it took 5 days for them to do a trace and they never called me back like they were supposed to so after 20 minutes of being on hold they pretty much said they couldn't do anything, so I called chewy's customer service line and then immediately sent me replacement food for free and they are going to take care of fedex for me. I am so thrilled and I will definitely be a lifetime customer.

Chewy is a great place to order for your pets and their customer service is unlike any other companies. They are available 24/7 whether you call in or chat live. Each person I have spoken to is just as nice as the one before. Products have been great. I recently purchased a cat climber. I haven't received it, but the reviews I read were great and the price was far better than anywhere else.

I have recently started using this company and I feel like I am doing business With my close family members. Twice I had problems that weren't Chewy.com's fault but they handled them beautifully. For example I bought a case of canned food for my dog. She liked it at first but then she Decided she didn't like it anymore. I called Chewy.com and asked them if I could return them, they asked how many cans I had left, I said 5, they refunded me and asked me to donate the food to a shelter!!!!!!! These are prescription diet food and are very expensive. Hoda samii

Honestly, Chewy.com was one of the best website I encountered. This website has a lot of items that were much cheaper comparing to petsmart, petco, and other pet companies. They have autoship that gives you a discount on items you purchased. Even though its not a big discount, but its still something. Raising a pet is not cheap but some discount is better than nothing. There customer service is great. They are always willing to help you and decide what you should do next. I recently just purchased a big bag of food for my dog and the bag happened to be ripped. The representative agent said they will send me a new one and to donate the bag that was broken to a shelter. It was such a relief that I can get a new bag of food because the bag of food was expensive. No other pet companies would offer you a new bag of food or new items if it was damaged. Usually, they would tell you to return it and refund you back your money which is a hassle. So, thank you chewy for helping the customers. We appreciate it!

I should have known Chewy.com would turn out to be dishonest when when I saw that they ripped off their entire website from Amazon. I placed an order with Chewy.com based on their advertised 1-2 day shipping. After I placed my order, I received an email asking me to call to verify the order. When I called, they asked me what I ordered, and what my phone number and address were on the order. So basically if you're a thief, all you have to do is repeat to them what you put on the order and you're all good. Then I got an email letting me know that one of the items isn't in stock in the warehouse closest to me, so it would be shipping from the other side of the country and won't arrive until next week. So much for the 1-2 day shipping. At this point I called, and found out that they use software to see your phone number even if your phone is set to block your number (like mine is). The first guy I talked to tried to tell me he couldn't cancel part of my order because it would make Fedex re-route the entire order. Makes no sense since it's shipping under a different tracking number, from a different state. The next guy couldn't offer a reasonable explanation for the order verification call, and when I asked what happened to the 1-2 day shipping, he said "well if you click on that it says 'most orders' ship via 1-2 day shipping." i.e. it's a scam to draw you in. Doesn't say "click here for more details", and doesn't have an asterisk indicating there are exceptions. I cancelled the whole order and will shop elsewhere.

I placed my first order with Chewy.com on Tuesday, it arrived today Thursday (Dec 24th!!), just as advertised. Everything in the order was correct. In my order were 2 stainless steel no-tip bowls in 16oz. When they arrived I discovered were way to small for my GS mix. I immediately called CS at Chewy.com thinking I would have to pay to ship them back and order the proper size. Not only did the CS rep help me order the proper size bowls, in the spirit of the holidays he comp'd the shipping on the new bowls AND then told me not to worry about returning the 2 too small bowls, suggesting that I could give them to a friend or donate them to a local shelter or pet rescue. Which saved me the cost of shipping them back, when it was my mistake! I'm a small business owner and this is exactly how I would like my own employees to provide customer service. Keep it up Chewy.com. My friends will definitely be hearing about you from me. C.J. Crockett Long Beach, CA

Ordered the wrong food. Called Chewy.com. They told me to "donate the food to a local shelter" and helped me order the right thing. Wonderful conversation with a great lady. Truly a pleasure. VERY impressed with this company. Will order from them again for sure! Haven't had that kind of excellent service in YEARS! Way to go Chewy.com!