Chewy.comReviews of chewy.com

A few weeks ago my precious cat Sophia had to be put down. I had a very bad experience with an emergency vet clinic. I have been devastated by this. I've had cats for 42 years. I was ordering cat food and Misrak was helping. I loved talking with her, she was wonderful and helpful. I was so surprised when I received the most beautiful bouquet from Chewy and Misrak. I thank Chewy and Misrak from the bottom of my heart. It was heartwarming for me. I'm sorry my thank you is a bit late. I'm grateful to Misrak and Chewy for so much love shown to me.

I called to cancel one of my bags of dog food they asked why ..I then told them my dog got hit by a car and I had to put him down. They rebursed me for my last bag of food and I came home to a dozen of roses how thoughtful ..I will always cherish this gesture. I went through a very emotional time and that showed me there is still nice caring people out there.

I had an auto ship arrangement for Glucosamine. I never had any problems with that, any or other purchases. Customer service reps are always very friendly and helpful. On 10/20 my dog had to be euthanized. I called shortly after her death, to cancel my auto ship, and inquire if I court return an unopened bottle for a refund. Customer service was outstanding. I surely didn't plan on it, but I burst out crying during this call. The rep was so understanding. I did not have to return the unopened bottle and they refunded my money. To my surprise I received a beautiful flower arrangement, with a very nice message of condolence for the loss of my fur baby. I highly recommend Chewy for all your pets needs. Thank you Chewy.

I have used Chewy for a while now and I absolutely love it. I have a cat who needs prescription cat food and I also have a dog and Chewy has everything I need for both of them - food, treats, toys, litter etc. They even sent my dog a birthday card on his birthday. For someone who works customer service myself that extra step of personal touch says a lot. Their shipping time is excellent and the only time I have ever had a late package was during the early stages of the Pandemic which is completely understandable! I would recommend chewy to anyone with pets.

I have been a Chewy customer for several years, and until this year have considered their customer service to be excellent. The time before last was average. What happened day before yesterday (October 21, 2020) makes me think that a one-star rating is too good. I went to Chewy's site to add to my Autoshipment. The price on their main site was $9.85 but when I went to add it to my order it was $10.92 (I took pictures of the screens). Called customer service who insisted that I had to pay the higher price, and she would let IT know about the discrepancy. When I said that that made no sense because Chewy had posted the lower price, she hung up on me. I called back to talk to a supervisor and got another agent. I told her what had happened and she "transferred" me to a supervisor. After several minutes of "muzak" the line disconnected. Definitely never ordering from Chewy again!!!!!!!

First 2 times we ordered, the shipper left it sitting on the steps while raining, instructed to leave on back porch, than today charged us for $ 400 worth of dog food after ordering only 1 bag, than call them very rude customer service and unhelpful, so have to wait for the 4 bags of food, send them back at our expense than wait another week to get our refund. Will never use them again and will do everything in my power to make sure anybody else I know doesn't either.

I only used chewy once for my beloved for baby Gronk. I had to order him prescription urinary track food but unfortunately Gronk passed away. I called chewy and asked him about my return, they told me to donate the food in Gronks name. Today I received a beautiful bouquet of flowers with a condolence note on my beloved kitty.

This was only my second time ordering from Chewy. We ahve a new dog and I wanted a subscription for the food we need to feed her. Set it up and when the food arrived it was not what I ordered. Called customer service and she argued with me that it was what I ordered. told me she could email me the order proving it was what I ordered. I pulled it up on my computer. It wasn't. Told me full refund. It wasn't. Next day i had to call again for the other half of my money. Canceled everything!