Chewy.comReviews of chewy.com

I was never comfortable at the thought of ordering cat food to be delivered to my home. Because of the coronavirus the only food that my cat would eat was not available at the local stores. I finally decided to go on Chewy online and found the food! The first order was 'lost' coming from Arizona. It was delivered the next day, but the canned Fancy Feast case of food was frozen. The next order arrived with no problems. The third order: after placing and paying I received an email that the package was lost. ( yep again).Then I received that the cases of cat food was unavailable/ all warehouses were depleted. I asked for a refund. Never once was I offered a discount for the mistakes and lack of communication, I decided to reach out and spoke to a very wonderful agent who said she would send me cat litter and the probiotic for free. The next day I received the original order no discount and 2 cases of cat food that again was frozen.... came from Florida !! I accept that Covid virus is effecting ecommerce but communication and tracking should be exact. Out of the 4 calls I made to the customer service only one agent, Kayla was professional and exact with the details. Thank you Kayla!!!!

I was in a rush and placed my order online only to realize I had used an old address. I called chewy and spoke to Elysia. She was awesome. She was so personable and even asked me about my dogs. She was patient as well, as I had all 3 dogs barking in the background. She fixed my issue quickly and effectively. A very pleasant experience. Thank you Elysia!

Not only does Chewy.com have IT ALL for pets, but they have IT ALL for pets at very good prices with free shipping over $50. Chewy.com ships the same day and I get my orders within 24 hours in upstate NY, shipped free. You can't beat that. Even the kitty litter boxes come plastic wrapped without leaks. I found cat food I had never seen in any stores on Chewy.com. My cats were very happy about that! Highly recommended. I no longer shop for pet food and supplies at the grocery store. You won't have to, either.

I have been using Chewy.com for my dogs’ high quality food for the last several years. I have always had great, timely deliveries. However, in the last few days, Chewy customer service has absolutely blown me away. My dog Molly passed away suddenly last month but, in all my grief, I forgot to decrease the number of food bags I have delivered (although Chewy makes this SO easy to do!). Last week my other dog’s vet recommended switching food and thus I found myself with a $60 bag of unused food I didn’t need. I saw that Chewy has a great return policy (within 1 year of purchase!) so I contacted customer service to see how I might go about returning the bag. Donovan replied with the kindest, sincerest words of sympathy and offered to refund me for the cost of the bag and instructed me to simply donate the extra bag of food to a shelter in Molly’s memory. I SO was incredibly grateful for this gesture. But there’s more! Today, to my great surprise, a beautiful bouquet of flowers arrived from Donovan & Chewy with a sympathy note. What an extraordinarily wonderful company! Highly recommend.

Does not work period! As I’m typing this , my dog is passing octane gas!

I have been ordering my prescription dog food from Chewy's for years. They always ship it to me between 2 and 3 days. I did not rush to order new food because I knew had at least 3 days of food for her. I ordered the food on Jan. 8th and I am due to receive it Jan. 13th. That is 5 days. I called customer service and all the girl could say to me was, "I'm sorry." She must have said that at least 5 times. I asked her how I was to feed my hungry dog and she said, "I'm sorry" That was the worst customer service I have ever received.

Chewy.com & Victoria who helped me via chat, I just have to say WOW. I was not only incredibly touched by Victoria's compassion for our situation (losing 2 dogs in 2 months) and the fact that you refunded our order and told us to donate it in our pet's memory already made me cry. Then, today, a dozen beautiful, colorful, roses were delivered to my home with the most thoughtful note. I am truly and utterly blown away by your kindness in this difficult time and very grateful. Just wanted to say thank you for being an example of what all companies should be - human.

You guys, I want just wanna brag on Chewy for a minute. Anyone who has pets and uses Chewy for their source of toys, foods, litters, etc already knows this! But I order my ferrets food monthly. I ordered it yesterday at 3:30 pm! A little late! This company already had it delivered to me this morning at 11:30am! No even 24 hrs later!! Chewy has never disappoint me! Forever a supporter of Chewy☺️