Chewy.comReviews of chewy.com

My dog started having digestive problems in November. My vet switched her food to Iams dry and wet food. I had a hard time finding the wet food in my area. I tried chewy.com. I did the auto ship so I received the 30% off my order. My dog is still having digestive issues and the hard food is becoming a problem for her. I called chewy.com to switch my auto ship order to all wet food. I explained to the guy why I had to and offered to pay the money I sAved for doing the autoship on the dry food. Not only did he tell me that wouldn’t be necessary, he refunded me for an open bag of food since I was unable to use it. I was shocked. What great customer service they have. I am greatly appreciated for the kind gesture. I will always recommend them to any pet owner I know. They truly care for their customers.

I had purchased heartworm medication from Chewy in December 2020 and then a few weeks later in January 2021 I had to unfortunately put my dog down due to him quickly deteriorating from a few health issues. I reached out to Chewy to ask if I could return the medication and get my money back for them since they were never opened. They not only quickly responded back to me, they refunded me my money without having to send the medication back and then surprised me with a bouquet of flowers and heartfelt note. Now that's great customer service! Thank you Felicia at Chewy!

Yay! Chewy.com came through for me and my beloved cat, Indie. I needed Indie's insulin quickly, Chewy shipped my order and I received it the next day. Excellent service! Thanks, Chewy!

We had ordered prescription food from our vet and sadly our dog passed away the same day shipment arrived. Not only did Chewy refund my money, they instructed the food could be donated to a shelter and I did not need to return. A few days later we received a dozen roses with a sympathy card. Hands down the best customer service I have ever received. Chewy has my business for life.

I have ordered products from Chewy for my dog for a number of years, some prescription things & some not. Most recently, I ordered a new bag of food & seizure medication for her. Within a few days, she had to be put down. I notified Chewy about what happened. I was sent beautiful flowers. The company has outstanding CSR. I will continue to use Chewy when I find my new friend.

So I ordered two dog beds chewy sent a email on January 11th saying they shipped with a expected arrival date of January 13th and provided the tracking number. I didn't receive them yesterday so I called FedEx and the beds where never shipped. When I called chewy they said a shipping label was created .they couldn't explain why they printed a shipping three days earlier or why it still hasn't been shipped. She told me hopefully I will receive next week. So unacceptable.

Chewy is an amazing place to get all your pet products!! The prices are amazing!! Shipping is fast!!

I have had nothing but exception service through Chewy, timely deliveries, great products, easy changes to auto shipments, etc. However, the real testament to their amazing care for customers came this week. My Dachshund, Lilly, passed away unexpectedly on Sunday. Grief stricken, I called them on Tuesday because I had just received your auto shipment for food. I asked if I could return it. Not only did they credit me the entire amount, told me to donate it to my favorite animal charity, but they also sent me flowers and a card offering their condolences. My vet didn’t even do that! It really has been helpful to me to have their support during this very difficult situation.