Chewy.comReviews of chewy.com

The absolute BEST customer service team I've ever worked with!! You talk to a real person & shipping is free & fast & prices are same or better than ANY store and way better on Rx needs. My Vet even recommended. I was on auto ship, my dear Lab Andy died on 1/11/21. I called to cancel everything. I am a widow w no children and am grieving badly. Yet today, I received a doz.gorgeous long stem rose's and a lovely sympathy card from Chewy!! THANK YOU!! MADE ME FEEL SO MUCH BETTER & restored my faith that there is still sincerity out there in this brash, coldhearted world.

I ordered prescription dog food for my very sick Yorkie. They kept telling me to contact my vet clinic instead of doing it themselves. Then they told me there were a lot of customers more important than I was. They were rude, inconsiderate, and unabashedly uninterested. NEVER EVER AGAIN!

Why are you still selling shock collars when other major stores have banned the sale of shock collars? If your are a lover of dogs why would you sell products that hurt dogs? They are banned in many countries yet you still support hurting dogs in the name of training or fence boundaries. You are also supporting cesar Milan who has been debunked by vet behaviourists worldwide. He hurts and kills dogs and his show was taken off the air bc he got found out. It’s a double whammy in the name of humane practices that you support Milan and shock collars. I deleted my account. Shame on you.

I just tried to order a Danner AP-4 pump for my fish tank and they keep saying invalid credit card. I don't get that. Plenty of cash there. All the numbers are correct. Not a good first experience. I won't be back as I don't have time to waste. I will also tell my friends about this. I know that Chewy probably doesn't care because they have so many customers, but they should. If it happened to me, it will happen to someone else. And so on and so on. And then everyone is pissed. Going to try Petco or Pet Smart.

I can not say enough good things about Chewy’s. I have been impressed by their fast shipping, ample amount of products, and customer service. We recently lost our fur baby unexpectedly and received an auto-ship a few days before. We contacted Chewy’s about returning one bag of unopened dog food we received. To my surprise they refunded us for both bags we received on that shipment and asked we donate it to a local shelter. To top it off, the following day we received a beautiful bouquet of flowers with a heart felt message from the Chewy’s team! I am beyond impressed with Chewy’s kindness during such a difficult time for our family. We will forever be Chewy’s loyal customers. Their kindness and compassion is one of kind.

Chewy has been an awesome store since I started using it a year ago I had to cancel my online order because my pet passed away and they were so kind and sent me flowers what company would do that that is just so kind and in a tremendous show of their care for people in their pets

I have been a long time customer of chewy and loved it. Recently, however, I am ready to send my business elsewhere. My vet sends the prescriptions, but chewy somehow doesn't receive it. Then, I have to waste my vet time and my time calling back and forth trying to resolve the issue. Today, this isvresulting in me having to drive over 3 hours to get food that was expected to be shipped and wasnt.this has happened at least 5 times. Chewy said they sent this to their tech team, finally, to find out what the problem is. I'm ready to switch vendors.

Very pleased with my 🐱 cat carrier and water fountain if my animals need anything else I'll be ordering thru chewys very satisfied with delivery and price's love there products