Chewy.comReviews of chewy.com

It sounds like Chewy's pharmacy is really screwing up lately, looking at the recent reviews. My experience with Chewy was also frustrating and stressful. Customer service representatives are nice, and trying to help, but ultimately several phone calls and several weeks later and I still am unable to get an order processed. I have three prescriptions for my dog. I mailed my prescriptions in following instructions given to me by a Chewy rep. My orders have had multiple issues over the past several weeks since I submitted them, being cancelled and delayed. I have talked to at least 4 different customer service representatives, and even called the pharmacy directly once responding to a voicemail. On one of those times, a rep walked me through ensuring my order was placed correctly, and confirmed that the prescriptions were on file and the order was 100% ready to go. However it was cancelled AGAIN. I had to call AGAIN and this time, the rep tells me that the pharmacy supposedly never received my prescriptions. It says on my account that the prescriptions were successfully added to the medicine! And on previous calls customer service reps verified that the prescriptions were on my account! The pharmacy then suggested that I get new prescriptions, and then take them to a walmart or a cvs and ask them to fax them to chewy on my behalf! This was such an odd suggestion that I pushed back and asked why would a human pharmacy do this service for me, the rep put me on hold for the fourth time to ask the pharmacy what they meant and came back and told me actually I needed to take my prescriptions to a walmart and have them mail them for me on my behalf. However I needed to call ahead and ensure they did that service. I'm certain if I call walmart and ask this they will have no idea what I'm talking about- why would they do this service? Regardless, this is a ridiculous run around and still doesn't explain why it took over two months and several calls (I am OUT of my dog's medicine now) for ANYONE at Chewy to inform me that they supposedly did not receive my prescriptions even after MULTIPLE calls with different service representatives told me the complete opposite and it appears clearly on my account that they have my prescriptions! Chewy, something is wrong with your system or the way your online ordering is set up, but I am not going to continue as a Chewy customer if every order is as stressful and frustrating as this as been! It's absurd how non-functional their communication/record system has been. Will check out other options for future orders, maybe the 1-800 pet meds will be better.

I have always supported chewy and spent thousands of dollars there and sent hundreds of people to get their puppy food from chewy. But I will no longer support them because, simply for political reasons, they have stopped carrying certain items. And that is wrong. Good items are worth selling. And it’s upsetting that companies like chewy would do this.

I ordered thyroid meds on auto refill.. it sat in transit for 10 days 12 miles from my home, then I complained.. chewy assured me a replacement would be sent immediately.. it wasn’t, that was two weeks ago..the first delivery was shown delivered, I live on a private rd with cameras. They never came, then the promised replacement was canceled.3rd contact and my file is missing.. spent three hours on hold with lies, inefficient people and thoughtless individuals trying to get it resolved.. so 9 times I reached out and 9 times they failed. If I hadn’t taken screenshots of the conversations and their service you wouldn’t believe the gross mishandling of it.. worthy of complaints to the FDA for mishandling

Best AND fastest service EVER !!!

Having a ton of problems with the pharmacy side of Chewy. Medications listed as available and they let you pay for them only to be informed days later they are out of stock and the order will be canceled. You cannot keep them on backorder and you have to hope Chewy lets you know when they are back in stock, which they will not do. This is the 2nd time in three months Chewy has dropped the ball. Last time they gave me a $15.00 coupon to use but the code did not work and it took forever to get that straightened out. I never had a problem with the pharmacy before the beginning of this year, did they change pharmacies or get bought out? Nothing is more frustrating when you are frustrated than a generic e-mail trying to be cute. The only saving grace for Chewy is a manager I spoke to this morning, Jackie Carter, I was about to fly off the handle and she was able to get me taken care of and I really felt that she was as frustrated as I was at the situation and was not going to hang up until I was taken care of. I will be using 1800 Pet Meds for all my prescriptions once I finally get my prescriptions shipped from Chewy, it is an absolute debacle every time. This review also has nothing to do with the My Pillow saga, I am glad they got rid of those pillows and the train wreck of the guy that sells them! ;)

Chewy is fine unless you have to deal with their customer service department, which is subpar. If one of their canned responses works for your situation, then you're OK. If the reps have to actually read what you wrote and create an answer, the experience is horrific. It has taken me MANY emails so far and they still keep sending me replies that have the wrong information. I assume this is a USA-based call center, but perhaps most of the reps are illiterate or don't actually speak English. It sure seems that way. Just hope all you need to do is place an order on their site and everything goes as it should. If you have to deal with customer service, be ready for major aggravation.

After my first order, Chewy discontinued the food my dog eats. I reluctantly decided to try another brand but it's been over a week since I ordered, and the food hasn't even shipped yet. I will have to find a local pet store to purchase food so my dog can eat. Chewy service is inconsistent and unreliable.

We have been Chewy customers for the past 3+ years and have never had a bad experience. That changed when we found out you discontinued My Pillow products because of Mike Lindel's friendship with President Trump. We only spent about $150 a month with you and have now decided to no longer purchase from you company. I was in retail for 45 years and always told my employees to never discuss religion and politics with customers because you are bound to make half mad, look as like the person that made this decision never heard that. Your 15 point drop in stock price in the last month is a tough lesson to learn.