Chewy.comReviews of chewy.com

While I enjoy getting my pet food delivered I'm really disappointed that they refuse to make the boxes less heavy. I have to unpack my boxes outside just to get everything in the house. I've called a few times and they really just don't care.

I’m super pleased with this company. We accidentally ordered the wrong size kennel pan. We sent them a message to see how we would go fixing it. They went above and beyond for us. I definitely recommend this company. Your orders also get delivered super fast. 10/10

I had an autoship order with Chewy for a while. I heard that they were making anti American policies regarding conservatives, so I wrote an email to them about it. They did not respond to me at all and closed my account.

What an amazing company, my mom has been going through chewy for a little over a year for our 23 year old cat. She unfortunately had to reach out to them and let them know we had to put him to rest the other day. Not only did the woman she spoke to take care of everything for my mom but she sent her a bouquet of flowers to let her know they were there!! Brittany, where ever you are or where ever you work, thank you so much for that warm gesture you have no idea how much we appreciate that!!

I have a 6 month old puppy and have been using chewy more and more since we got him. I am constantly impressed with their customer service team - they reply instantly on their 24hour chat service and the team are SO SO friendly! I’ve had two orders that I needed to return because of the size and they have kindly told me to donate them to local shelters instead of sending them back - so not only have they given me my money back but the crate and carrier have gone to a local shelter. I couldn’t recommend them enough

Chewy has for the past year been in a steady decline. In my experiences they have not completely filled the orders, and the shipping times are unacceptable. My most recent shipment was supposed to here two days ago. It has now been delayed 4 more days according to their help line. The tracking number is no longer able to be tracked on their website. What’s interesting is my auto ship has shipped another order before I have received my last order. This has happened before. This is actually the fourth time it has happened in the last few months. Unacceptable. When I asked customer service their response is to blame it on their shipping partners. Well, no one else has a problem shipping to me just Chewy. You are losing a customer and I know u don’t care. Just another big company that makes promises and can’t deliver. Stay away.

Chewy always answers the phone right away 24 hours a day with friendly helpful knowledgeable voices. I purchased 2 expensive litter box systems that didn't work out for my cats.1 was never even opened. Chewy gave me a complete refund and requested that I donate them to my local shelter, which I did. When my mom passed in December 2020 and then I had to put her cat to sleep shortly after due to illness, chewy sent me a condolence card along with a bouquet of fresh flowers. Chewy's prices can't be beat and I always receive my order within two days, delivered right to my door. I wouldn't shop anywhere else for my pet supplies, food and medications! Chewy is the best!

I have never been so impressed and inspired from a company's customer service that I felt led to write a review. Chewy has consistently gone above and beyond (they send handwritten cards for my dog's birthday...who does that?) to make me feel like I'm not just "business" to them. It genuinely feels really nice. I intentionally purchase all my pet products from them because I want to support them. Also they have great product options and 2-3 day shipping.