Chewy.comReviews of chewy.com

I just want to commend Chewy for their kind heart. I recently called in a panic because I had ordered some Kidney diet dog food for my Dad's dog that was ailing. I think I ordered on a Friday or Saturday. On Monday morning, I got a call that my Dad was on the way to have his dog, Cooper, put down because he was suffering. I asked the customer service rep to please cancel the dog food order because I didn't want it showing up after the fact and making it even harder for my elderly Dad. She was an absolute angel and so caring! A week or two later, my Dad received a beautiful painted rock with Cooper's name on it in the mail. This special touch was so appreciated!

Every single time I try to leave a review for one of their products, with one star, without even writing a thing, they purposely kept removing my star saying please remove the profanity. Again!, no words were even written yet!

I really recommend to everyone to order with Chewy . Excellent service , fast delivery .

Chewy went above and beyond during one of the hardest moments for our family. We received a beautiful memorial stone for our beloved Melvin, and the care behind it was truly touching. In a time of grief, their kindness brought real comfort. It’s rare to find a company that shows this level of compassion, and we’re genuinely grateful for the thoughtfulness they showed us.

I am disappointed to have to leave this review as I have used Chewy regularly in the past with no issue. I recently placed a recent order for seven items and only received three of the items. When I reached out to customer support about the missing items, I was told the “weight on the box do correlate with the contents” and that I would not receive a refund or replacement. This response was questionable and did not resolve the issue. Regardless of the package weight, I never received the items. I attempted to escalate the issue to prompt a more thorough investigation and spoke to a manager who said that he would put forth an escalation case on my behalf. It has now been two weeks since that call, and I have received no response or follow-up from Chewy customer service. As it stands, I paid for four items that I never received, and Chewy support has shown no meaningful effort to investigate or resolve the issue. As a result, I cannot recommend Chewy.

Chewy itself isn't bad, but they contract with FedEx for deliveries and FedEx is horrible so Chewy is horrible too in my eyes. 90% of my Chewy deliveries are dropped 150 yards from my house and then the driver drives up TO MY HOUSE to turn around. Today my package of dog food was thrown in a ditch by the side of my road and Chewy says "Sorry" but it keeps happening. I complained numerous times to Chewy, but that accomplishes nothing so IMO it's Chewy at fault. I have cancelled my services with Chewy because it's actually more convenient for me to buy in person at a store.

This company should be shut down. I am a very patient person but this company is over the top dishonest. I ordered a new light for my fish tank. It came with a very different plug but no power source. Then my automatic fish feeder I order (in the same order) never arrived. They offered to replace it but could not guarantee it would arrive within 4 days at which time I leave out of town. That is the whole purpose of my ordering a $150 automatic feeder. Therefore, I requested a refund and then shortly after they sent a email thanking me for the donation in place of a refund. Very unreliable and very dishonest company. I spent the better part of my day trying to fix this mess to no avail.

While I would love to save money by buying cheap cat food, you know, the stuff that's mostly corn, probably 50# for 3$, but alas, I love my cats too much. They are prone to UTIs so I buy UTI food. Duh... Anyway, I ordered the IAMS UTI food for my shelter, yes, they're all on it, and was thrilled with the price, not to mention the delivery time. This is my "go to" place for their food, although if Chewy is looking for cat models I have many to choose from, and they will work for food. Thank you for being there for us Chewy!