Chewy.comReviews of chewy.com

Website promised 1-3 day shipping on everything I ordered. Shipped, and was notified shipping time was 7 days. This is where I regret trying to order something outside of Amazon. Don't lie on your shipping times to compete with other online retailers.

They are amazing. My pet passed away the day i received my auto ship. I contacted them to return the items and they were so empathetic. They gave me a complete refund and asked me to donate the items. I feel so appreciative that they stepped up and did that

All the customer service people are great. It’s the higher-ups that suck and if they’re gonna raise the price on an auto ship item they need to notify a customer before they ship it. Secondly, I’m not happy with whenever you do a search you’ll see Chewy‘s prices come in for an item lower than the other companies, But as soon as you try to add it to an existing auto ship, the price goes up. It’s hysterical because the lower price is just an introductory price that’s for first time customers but they should say that upfront in the banner! That way while doing your searches so you will go to another company knowing you are excluded from Chew’s lower price.

I am 100% satisfied with the chewy products and Customer they go above and beyond to make sure that you are pleased with your purchase they’ve got quick very quick shipping on dog food sometimes the very next day the majority of the time and just recently I had lost my dog in 15 years, they credited me for the last bag of dog food that I had purchased for her and not only that they actually sent flowers to my home and a sympathy card. I thought that was super special and it was actually personal had her name on it and everything so yes 100% recommend chewy to anybody with their dog cat. Any really kind of animal needs thank you for being a honest and carrying company.

My pet passed away in February 2026. I couldn’t find where to stop my auto ship. So I called them. They were very helpful to get my auto ship stopped and were very kind regarding their condolences with the loss of my dog. I had lost one unexpectedly in June 2025 and now the passing of my 16 1/2 year-old dog. They ended up sending me a bouquet of flowers, which were absolutely beautiful. And I was shocked that they lasted almost 3 weeks. Then today I get the most beautiful painted canvas picture of my girl. I was so shocked. Chewy has been top notch and went over and beyond in showing how much they really care about the loss of my pet.

Chewy is an awesome company. They care about their customers. Wednesday I had to put my Pixie down. I called chewy and asked them if I could return the medication unopened that was delivered the week before. Unfortunately due to laws they cannot take the returns, but did credit me back the money. Today they just delivered soe flowers in memory of Pixie. When I finally get another dog, I will definitely continue to order from chewy.

I've been using chewy off and on for 10+ years. From changing orders, to transferring orders, to prescription food. Any situation I have had, has been resolved quickly and with Great professionalism. This week our Beloved dog Murphy passed away. I went on my account, canceled his auto ships and needed to return two full cases of his prescription food. The lady I spoke with was very sweet. She returned both cases of food, then proceeded to tell me I could just donate them. So I donated to a non-profit. Today, I got a knock on my door. When I opened it, I was greeted with a bouquet of flowers and a card. I almost cried!!! It was from Natalia and our Chewy team!!! I just want them to know how thankful I am for their continued service and Love of All Animals! Thank you Dan & Shari Flynn

We like the auto ship for dog food and meds. We get coupons on a regular basis. The problem is we do quality for the coupons. We are long time customers and believe are entitled to coupons same as new customers. Maybe we should try PetSmart for a discount. Your unhappy customer.