Chewy.comReviews of chewy.com

I ordered a product on June 15, on the next day- June 16 I attempted to cancel the order due to a change from the vets recommendation. Chewy did not refund because the product was "in transit". The product is NOT in our possession but policy is that once it is in transit, it purchased with not option to return- We will NEVER use Chewy again.

I ordered 6 months worth of Nexgard and HeartGuard for my dog, which I received. These medications are pricey but necessary, $180+. I had set up an auto ship for 6 months. A week after I received the first order, I received another order for 6 months worth of meds, for another $180+. I contacted the pharmacy and even though they admitted it was their error, they said it was their policy not to take returns of medication. I understand that, but again, they admitted it was their error. I have contacted them numerous times now and they are just ignoring my requests for a refund. I have not opened the package and am ready to return the package untouched. This is the first time I have ever had any issues with Chewy and I've been a good customer for 5 years. Very disappointed.

I had bought a dog crate a couple weeks didn’t quit work out. We ended up having to sell our dog so I called and told them I needed to return. I spoke to Christopher on the phone at like 1 in the morning. SUPER SWEET AMAZING guy! He was very helpful and so wonderful to talk to. He helped with the return and told me I would get my money back for it but he told me to keep it and give to the person we were selling our dog to!! Which is absolutely so kind of him!! A couple weeks go by and I haven’t received my money in my bank account yet. Called them back and spoke to Dania at 12 in the morning. She was very helpful and so sweet! She told me they tried to send the money to my account TWICE but didn’t go through. I totally forgot I got a new debit card so I had a new card number. So we got it all worked out now! Both were so helpful and wonderful to talk to so late at night! I thank both of them so much for helping!! I will definitely be shopping again on Chewy once we get another little pup eventually! Chewy has such amazing people working for them!!

I used Chew to order special, doctor-prescribed food and insulin when my little guy became diabetic. Not to run out, I purchased a case in advance of my reoccurring order. When we lost him this week, I called to have the order discontinued and request to return 1 unopened case. The lady over text chat told me to donate the food to a shelter and immediately credited my credit card. This was impressive. What was over the top was the next day when they sent us flowers and a lovely note for our loss. Unbelievable customer service! They have a customer for life!!

Recently I contacted Chewy informing them that I was making end-of-life arrangements for my dog and that I needed to cancel my autoship order for his joint supplements. Today, on the day that he crossed the Rainbow Bridge, I received a lovely flower arrangement with a personal note from "Renee at Chewy". That meant so much to me.

Overall I'm pretty pleased with Chewy despite some minor issues. Recently they sent a package in the mail however I was confused due to the fact I hadn't placed an order. When it arrived, I was surprised to see that Chewy had sent a very nice card plus a personalized painted picture of my four legged son Chance thanking me for being a customer and they appreciated my business with them. It was very thoughtful of them to go out of their way for their consumers because a lot of companies now a days only care about money and its nice to see that there are still companies out there that put their consumers first.

Quick shipping, great prices

I am extremely disappointed in the time it took for me to receive a vital prescription for my dog, Cloe. I placed an order on May 31 and I was due to receive it June 12. It finally came the next day. And that is only because I called to find out why it hadn't shipped yet. That's 13 days, not 1-3 days for meds as it states on their website. They held up my order of Enalapril, a vital medication my dog needs for her high blood pressure and Glaucoma, because of another order for another dog that is non-vital. I suppose they were trying to save shipping costs. As a result, I completely ran out of the medication waiting for my delivery. This medication is essential for for my dog's survival. I called twice and have written them three times. I got responses such as sorry for the confusion, I understand your concerns, and thank you for your feedback. I have used Chewy for years. I can get dog treats in 48 hours, but forget getting medications. I have removed all of my dog's future medication orders since I have lost all confidence in Chewy's ability to deliver them in a timely manner. I have switched to a more reliable source.