Chewy.comReviews of chewy.com

Always happy with this company, they go above and beyond, even in these troubled times. They have the best customer service I've ever dealt with, and my orders always arrive in a flash, everything I ordered included. This is one co. I'm happy to spend my money with, and will continue to do so for the foreseeable future. Thank you for your great job, Chewy! 🤔💪❤️❤️❤️❤️😀

After 13 years of being a Chewy customer, they did not fill my canine companion's heartworm medication. I mailed a paper copy and they called the vet who said no because I had a paper copy. Chewy emailed an offer for a discount if I mailed the RX copy (no expiration or time limit) and one day after mailing it, they canceled my order. WHY?!?? I emailed pharmacy and copied corporate stating that they would call the vet anyway so call and fill it. THEY IGNORED ME FOR 3 WEEKS. I emailed again and they acknowledged that they have the RX on file, start a new order, no discount. I replied and copied corporate again and THEY IGNORED ME AGAIN. Customer Service reached out to me to say they will respond when they have reviewed the situation...that was 2 WEEKS AGO! Can you imagine? I have been a loyal customer for 13 years, spent thousands of dollars and my pet is without medication and they don't have the decency to reply! They have put my pet's life in danger - do NOT use Chewy!

My story started on Monday,and today I'd Friday.I am in Michigan on vacation from Tennessee.My 17yearold dog is sick ,can't get in to a vet,call my vet,who telles me to call pet meds . Chewy.So I do and this is where it all started. My dog need an antibiotic and probiotics. need a script for that ,Chewy said They need a ok from my vet . I call my vet ,they say ok , I call Chewy who said that they would fax my vet .3 hours later I call vet ,ask in they have received a fax.No .call Chewy back still telling me they will fax my vet .Next day call Vet still no fax. Call Chewy they say that they still need a ok from vet ,Still no fax , Next day call Chewy ok from vet ,,BUT my vet wanted 500 mg tabs . Chewy only had 250 caps . Now they need new ok from vet to change order.and that was on Probiotic. I call Chewy ask if my order can be split, now they need ok from some one to split thos order.I ask to speak to a supervisor, I get a Leah , who promised to call me back ,never did she call. Me I call put on hold for 27 minutes the first time .Leah said she would call me back, never did ., Second time I call on hold 35 minutes.Leah said I will call you back. NEVER DID . I CALL HER AGAIN.on hold 27 minutes. Still no answer about my order. Or when It will be shipped. In the meantime my dog is still sick. This company isn't what I was hoping it to be . Just a bunch of lies and run around.Leah need to loose her job over this . unhappy, never again Juanita Dilts

I was with Chewy for years and years, everything was great and then it changed, could not get in my account, called, got it fixed but a week later the same thing, happened over and over. Then started checking everything chewy related and saw they send a shipment to somebody in another state, no clue who that was, and charged my account. That did it, I called, emailed, got that fixed but they were not even very surprised or apologetic and that did it. Cancelled my account and everything related to it and now order from Amazon, even get some things cheaper.

The past several orders I have tried to order have been canceled 1 minute later, by email. When I called to find out why, I was told it was a new security system and I would have to verify my order and phone email etc. I have done orders with same information for years. This is the last time I will go through this, chewy used to be the best place to order from. One order took 7 call backs, and it looks like this one will be no different. If you are ordering and you get canceled don’t waste your time trying to keep getting verified you will end up frustrated and on the phone for way too long.

I recently had a miscommunication with a staff member of chewy and my account became deactivated. I called and talked to the manager Ceci and she was so very sweet and helpful! She apologized and reactivated my account. She even went above and beyond and sent me some outfits for my chi chi. I couldn’t be more pleased with this customer service!

Our Australian Shepherd of 12 1/2 years passed away recently and chewy.com was so awesome throughout the whole ordeal, not charging my credit card for an AutoShip, writing me the kindest sympathetic letter and then sending flowers to our home. I thank you from the bottom of my heart for all your support and kindness during a terrible time in our lives. Your kindness will never be forgotten. Rob and Ginger Tice

After putting our 18 yr Shih tzu down Tuesday unexpectedly, I realized I had ordered his $60 meds the day before. I called BAWLING and the agent comforted me, told me no worries on canceling the already processed order, refunded my order and today I receive flowers and the sweetest note from that agent. Amazing customer service but no words for the sincere kindness.