Chewy.comReviews of chewy.com

Every company should be like Chewy. The level of customer service is so great, every single time. 100% recommend. Not buying my pet food anywhere else, ever.

I had to unexpectedly put my cat down yesterday so I called Chewy today to cancel her auto-ship. The representative was so kind and helpful. Did a full refund of the food I had left and when I asked how to return the food, she recommended I donate it to a shelter or my vet. This was a very pleasant surprise. I'll be taking the food to my vet tomorrow when I go pick her up. What a wonderful company. I highly recommend them.

I wanted to send my great-full thank you’s. I ordered a Birthday box for my Jackson and he loved the toys that came with it. He has not stopped playing with the Birthday Cake and the Cup Cake. Best toys. He also loved the Birthday Cake treats the best out of the treats that came in the box.

ONLY HAVE SUPER WONDERFUL THINGS TO SAY ABOUT CHEWY. Just have to add.....LOVE NEW COMMERCIAL ABOUT THE PEANUT BUTTER BOX!! My Olivia takes meds twice a day with peanut butter. They know!!!!!

I had my last order of dog food sent to the wrong address-- across the country. (Totally my fault). I emailed Chewy explaining my dilemma and was hoping for maybe a discounted replacement order? Within an hour they responded and they were gracious enough to send me replacement order free of charge to the correct address. Thank you SO MUCH Chewy cause I really couldn't afford another full order.

Ordered prescription eyedrops for my poodle. Rather than accept a picture of the prescription, they contact the vet to confirm, a process which "usually takes 1-2 business days". After a week - nothing, I called Chewy. No vet confirmation yet, service rep said. He called the vet while I stayed on the line, came back and told me it was all set. Drops would arrive in 4-5 days. Too long, since I now had nothing to keep the pressure in her eyes manageable, but I decided to trust them. Five more days pass and nothing. I call again. Service rep says THEY HAVEN'T HEARD FROM VET YET. I tell him I've already done this once and my dog is suffering because of this unexplainable delay. Silence. I ask "do you understand what I just said?" With forced patience he says yes, offers no apology or explanation. I cancel the order. Order dog toys from Chewy, but not prescription drugs.

For over two years I have had an unresolved problem with the prescription they have in their system for Carprofen for my two big pups. They have entered the prescription as one caplet. I activate the prescription then I have to order 89 refills To get a 90 day resupply. I almost ordered 4 tablets for under 10 dollars with over twenty dollars for shipping but caught it before I hit submit. Their customer service refuses to change what they have in the system. Dara, a CS rep, argued and talks over me repeatedly while I tried to explain what the problem was. She insisted that is the way they set up their prescriptions.

I ordered a shirt for my dog and it was a bit small. I chatted with a rep from Chewy and not only did they issue me a refund but put the bigger size in my cart and waived shipping. They also didn't want the original shirt back - said to donate it. Wonderful service!