Chewy.comReviews of chewy.com

Dont even try prescription service. Now matter what you send in, they got another question. No fax ridiculous. Not for any medicine you need now. Update when I needed the drugs they were out.

I placed an order with Chewy and did not receive the order nor any communication from Chewy. I called Chewy twice to inquire. I was told it was because of the "personalized" name tag and maybe the holiday but that I would receive the order in the next couple of days. I received the item that was supposedly holding things up but not the remainder. I called Chewy again. I was told that I could get a refund or the would send a replacement. I asked why there was no communication from Chewy as to the delay or anything for that matter and I was told Chewy's system only updates when the shipper sends the order. Both Chewy reps. could see in the system that the shipper was saying they hadn't received the items, but Chewy's system can't communicate that with the consumer?? They leave it all on the consumer to reach out and find out where their order is. Update your system Chewy!! Do better!!

Dented cans is a huge problem. I see folks are blaming FedEx but it's not them. I have gone and started buying from other sources. Packing the boxes is chaotic. I've had to try and split my orders because these folks have no idea how to pack a box. For example: they have boxes that fit two boxes of cat litter perfectly but I just received an order where they used a bigger box then stuck a bag of cat food on top of them. This causes movement within the box damaging the contents and is extremely heavy. These FedEx drivers have an outrageous number of chewy deliveries. I can only imagine the damage being done to their bodies. How about those packing the boxes spend a day with the FedEx folks and see how they like it.

Chewy’s customer service was outstanding. We had an unopened prescription medication order for our dog that we no longer needed as he passed away - literally the same day the renewal Rx arrived. I expected the process to be difficult, especially because it involved prescription medication, but Chewy handled it with real care and made the refund process incredibly easy. The representative was kind, clear, and practical. They did not make a hard situation harder. That matters. Chewy showed exactly why so many pet owners trust them, not just for products, but for support when something does not go as planned. I’m genuinely grateful for how they handled this.

Love them. When pets have passed away they have always sent beautiful sympathy gifts, they ship quickly and items get to my house within a couple days, and they stand by their products. I recently wrote a poor review on cat food my cats wouldn’t eat and they immediately emailed me and gave me a refund without even asking.

This company is about their bottom line, MONEY. Customer service is lacking. We don't give our pets food from dented cans. For those who don't know, cans that are dented create shards of metal that cause perforations in the animal's gut, causing bleeding and sometimes death. The more I reported it, the worse it got, and it began to feel like vengence, either from Chewy or Fedex, the company they used to package and deliver these dented cans. We paid good money for good products. We will not deal with Chewy or Fedex again.

Love the prices. Love the speed they get the orders to you... Problem is their auto ship department and online assistance. Online chat is useless. Tells me they can't help me unless I'm logged in. How do you think I verified someone changed my dates again?? Auto ship... Someone in their company keeps changing my auto order to the first. They ship on order date, so charge your account 2-3 days before you want your order to go through. Haven't got paid yet? Hope you have enough in your account so your bank doesn't charge you overdraft fees... They keep changing my date to ensure I get dinged by my bank. I keep pushing it out, they keep changing it. I'm right at this moment hundreds of dollars in the hole, because of them (for ONE simple order they couldn't wait for).

If I could rate Chewy a 10/10, I would! My experience with this company has always been top notch! They have been extremely helpful with my orders, especially when my dogs didn’t care for the product I had purchased. If I had a concern or if I received the wrong item, they were quick to correct the issue (this can be dented cans, ripped bags or even items missing).Does Chewy make mistakes, absolutely! Does Chewy make it right, most certainly! I’ve been a loyal customer for 10 years and I have always had a phenomenal experience! Most recently, one of my beloved dogs died and I was removing their profile from my account. They asked why I was removing the pet and I checked that he had passed away. The next day I received flowers and heartfelt condolences from the Chewy team! My hope is that everyone has the same experience I do!