Chewy.comReviews of chewy.com

Chewy's has been fabulous in their efforts to provide and serve. With every issue their customer service has surpassed my expectations. I feel as if I'm back in the good ol' days dealing with a real live person who cares and strives to help. Prices have risen on all of life's products. Compare Chewy's prices and service to others and you'll realize they deal with inflation as best they can.

I have my cat’s dietary restrictions food on authorship for awhile now to find out today the order has shipped but his wet food is now not on the order any more???? I have not had the wet food removed from the order and after talking to two different customer service people no one knows why the wet food isn’t on the order . So needless to say I am not happy about this and will now go to the vet to get his wet food. Thus is the first time I have had a problem with Chewy.

Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve. Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team. In addition to their exceptional customer service, Chewy's delivery is consistently outstanding. Orders are processed quickly, shipped promptly, and typically arrive within just a few days. Chewy has earned my trust and loyalty by treating customers with genuine kindness and care. I highly recommend them to any pet parent looking for a company that truly goes above and beyond.

Customer Service Lady Michelle, Was Okay For Chewy, The problem is FedEx, There Having all kind of problems, With no quick response or solutions, Chewy keeps shipping product and it’s not getting delivered, Due to FedEx and FedEx Customer service they don’t have a clue, Because there not even in this country, The Right Thing to do is for, Chewy to put a message out letting there customers, That there package may or may not get delivered, Due to there carrier that does there delivery.

I just had the worst experience with Chewy customer service. I have never had a customer service agent be so unwilling to do the work required of an agent. I have been a Chewy customer for awhile and I used Chewy+. Tonight I went online to add some items to an autoship order that is to process on 7/15. I discover that when I renewed my Chewy+ account on 6/30 for $79 my Chewy+ membership was canceled but they had charged my bank. I called Chewy customer service and the poor excuse for an agent didn't bother to look through my account to see what was going on. She just kept saying Chewy+ has been canceled. I told I had not canceled and that the money had been withdrawn from my account by Chewy on 6/30 at 11:06 PM. She continued to repeat that Chewy+ had been canceled. I told her I had not canceled it and didn't want to cancel it since I had paid for the renewal. She then asks me if I wanted to renew Chewy+! I told her yes, she then informs me to call my bank because if she renews it I will be charged the $79. I told her I had already been charged the $79 on 6/30. She made no offer to see what was going on. At that point I asked for her supervisor. I explain to the supervisor what was going on. She could clearly see that Chewy had charged me the $79 for Chewy+ and that instead of renewing that it had been canceled. She told me she couldn't restate Chewy+ and would have to advance it up the chain. I asked her why the customer service agent hadn't seen the charged to my account and kept insisting that I needed to call my bank. The supervisor didn't expect me to push the fact that her agent didn't want to do the work her job required and that I had never been treated so rudely by customer service at Chewy. I told her that agent didn't need to be working with customers if she wasn't going to do her job and push it onto the customer. I'm so pissed. I told the supervisor I was canceling the authorship and it my Chewy+ membership wasn't reinstated by 7/16 I would be calling my bank and filing a dispute. I also informed her that Chewy was dangerously close to losing a long time customer. I then hung up on her before I lost my polite manner with her. If you don't want to do the work required to be a top customer service agent then don't take the job. I so tired of people that don't want to do the work required of a job but get paid. Suzy pissed off cat mom.

I loved Chewy for its great prices and the convenience of Autoship. Unfortunately, after many years as a loyal customer, I've canceled all of my Autoship orders and will no longer shop with them. Chewy relies exclusively on FedEx for deliveries, and my packages are almost never delivered to my front porch—they're routinely left at a neighbor's house instead, forcing me to track them down myself. I've reported the issue multiple times to both FedEx and Chewy, but nothing has changed. It's disappointing that such a great company is willing to lose loyal customers over a delivery problem that never gets resolved.

I received an order today that had a missing item. I chatted with Erika and she sent out my missing item. I had also accidentally ordered the wrong item. I was going to return it and order the correct item. Erika also sent out my new item, refunded me for the incorrect item (my fault) and waived shipping on new one! I couldn’t ask for better service!

Chewy is a gathering of the most awesome people in this business that I’ve ever come across. When my kitty mini had to be put down, they sent me flowers. I just sent them a review on this topper booster that I tried with my new kitty and she won’t eat it. They sent me a refund without even telling me and asked me to donate it. These people are compassionate and will do whatever they have to to make things right. That puts them at the top of my list. If I could do 10 stars, I would.