Chewy.comReviews of chewy.com

Went thru the entire order process to find out at the end of the process that I would have to go to vet to get prescription. Frustrating. Cancelled order. Do not plan on ordering from Chewy in future.

To the Chewy Team, For years, I proudly recommended Chewy to family and friends because of your exceptional customer service. In a world where good customer service is becoming rare, Chewy stood out. I genuinely believed I was supporting a company that cared—not just about its customers, but about animals. That belief ended when I learned you continue to sell products from Marshall Pet Products, a subsidiary of Marshall BioResources. By choosing to carry these products, Chewy is choosing to profit from a company whose parent business breeds and supplies animals for laboratory experimentation. As someone who believes animals are living, breathing, feeling beings—not disposable commodities—I cannot ignore that connection. Every purchase sends a message about the values a company is willing to support. I refuse to spend my money with a company that turns a profit from a business tied to the suffering of beagles, ferrets, cats, and countless other innocent animals. Customer service, no matter how extraordinary, cannot outweigh a lack of ethical responsibility. Chewy has built its reputation on loving pets. Yet you continue to partner with a company whose parent business exists because animals are bred to be used in laboratories. Those two values are impossible to reconcile. As a customer who spent thousands of dollars with Chewy over the years, I am deeply disappointed. You have lost my business, and I will encourage other animal lovers to reconsider theirs as well until Chewy ends its relationship with Marshall Pet Products. Animals cannot speak for themselves. Consumers can. This is my voice, and it is the last one you will hear from me as a customer.

American Journey Dog Food Cans are damaged in production and sold to customers as new products. I have complained to customer service, and in writing, with proof of the damage, and the only result is that I cannot leave a review on the site. I will not buy their products again.

I don't typically leave reviews for companies but had to in this instance. I have a cat with some complicated health issues - requiring prescription food of many different types and prescription meds (and other miscellaneous supplies like cones, bandages, toys, etc.). Their selection is vast, their prices very competitive but where they stand out is their extraordinary customer service when I have issues. A phone call - they answer within a few rings, chat, wait 5 seconds and you're chatting w/someone. Whether it's a return/exchange/inquiry about shipping timing, the CS Reps are there to help you, make it easy and they truly seem to care about you and your pet. They have a loyal customer for life. I will ALWAYS purchase from Chewy if it's an option. p.s. their compounding pharmacy is great (about 1/2 the cost of others and my cat likes their flavors); just wish they also shipped gabapentin

I have used Chewy for my dog for years. The service is always top notch. The deliveries were always fast. Customer services were always personal and satisfactory. Recently my pet passed away, I requested to return bags of dog treats I just purchased. Chewy never asked twice and refunded and asked me to donate the treats. To my surprise, they even sent a flower arrangement to me to express their condolences. This customer service is very rare these days. Thank you, Chewy!

I am very impressed with Chewy’s customer service. We received someone else’s order by mistake and when I called customer service, I was immediately able to speak to a real person without going through a frustrating series of buttons and answering prompts. The customer service representative was very helpful and pleasant to talk to. This was my first time ordering from Chewy and certainly won’t be my last!

I started using Chewy 2018. They had a warehouse in FL and PA and my shipments were fast. Now there is a warehouse 45 minutes away and the order sits at the warehouse 24-72 hours to process and once shipped they arrive within 1-3 days. And this is an auto ship! They make sure my payment is processed and now 6 days later no product. And I have no issues with FedEx. My packages arrives safely and at my desired location. It's unbelievable such a wonderful company can get this bad.

Chewy has been absolutely wonderful. For many years, they provided excellent products and excellent customer service. When my babies passed away they showed their gratitude for my trusting them with the health and wellness of my little girls. Thank you so much chewy for all you do for our pets. I highly recommend Chewy