Chewy.comReviews of chewy.com

Garbage company. got a notice they shipped a prescription, it had the delivery date listed. Well that date came and went. So I call, turns out all they did was print the label - they never bothered to actually ship it.

Service and pricing is always the best, they always answer the phone and help you. We have used them for four pets food, toys and supplies for years.

I can't say enough about Chewy. I signed up for the auto-refill of my dog's medications and it made everything very easy for me. I was able to ensure she had what she needed and I didn't run out. Then she passed away. I notified Chewy to stop the auto-refills because of the situation and they were immediately responsive and very kind. I received a note of sympathy and recognition for my dog from Shakira and the Chewy Family. This meant a lot to me and I will never forget their kindness. Very few companies today show that type of consideration for their customers. Great job Chewy!

I love Chewy! I receive excellent quality food for my kitties and the best customer service out of any business I currently deal with!

Chewy representatives are always available. My order for Weruva meals and more ( great product) was delayed by several days and needed for a sick dog who took a liking to my dog's food. A Chewy rep transferred me to a supervisor who rectified the situation by locating the product and getting it the location before we were down to our last container. Well done !!

I really cannot say enough good things about the positive experience I had with the customer service department. Not only did they resolve my issue and super quickly but they were so kind to acknowledge the difficulty I was having with my situation. It felt quite special and I certainly will continue to be a customer, solely based on this interaction. Thank you!

Shipping s slow- ordered Mon. Shipped Wed, arriving Fri? That’s 5 days I was without so I had to go buy local. My fault -but don’t say I’ll receive in 1-3 days then it Ships on Day 3. Why I use Amazon when possible.

Chewy is a good site for a variety of pet products, however, as a long-time customer, there are some repeat issues I have found over the course of several years. First, I get that saving packaging is a priority and items are shipped (as much as possible) in one box. But, 3 times I have had to contact customer service re: packing liquid items (vitamin supplements, animal spray, etc.) at the bottom of an order, then placing 50+ lbs. of food on top. Result: crushed or leaked product. The last time product leaked all over the box bottom, I contacted Chewy. Instead of sending the promised replacement item, I got a 25 lb. of feed (that was part of the 3 item Autoship =Two 25 lb. bags of feed & fly spray ). I didn't bother contacting customer service for that error again, as I assumed I was pretty clear on the point that the fly spray had been crushed, and leaked. Too much of a hassle. I cancelled the fly spray as part of the auto ship and added random hamster treats just to meet the $49 free shipping requirement😀 )I also believe that accounts which have too many return complaints gets flagged, since with the last incorrect order, I was told to send a picture of the item in question, which I did. When another wrong item was shipped last order, I contacted customer service to have correct item sent (which was-promptly-to Chewy's credit). Received a Chewy order yesterday, thinking it was the ONLY Autoship I have set up. Wrong. It was 2 items from the last order I placed (where incorrect item shipped). I DID NOT set these items up for Autoship, as I wasn't planning on purchasing them again. I suspect the CSR did when I contacted Chewy about wrong product, as it was set up to ship exactly six weeks from original CSR contact (via messaging) in May 2023. Needless to say, my bank account got dinged for the charges, and now I have product I really have no need for. My fault for not checking Autoship, but as I knew I only have one, I didn't feel the need to.