Chewy.comReviews of chewy.com

To Chewy family and Kenia, Thank for your beautiful sympathy flowers Lumpy was a wonderful cat. I miss him so very much. Your kindness is overwhelming. Thank you Victoria Causgrove

I wish more companies were JUST like them. I run an animal rescue, I order almost every week. They are second to none as far as pricing and customer fairness. I would give 100 stars!!!

My dog requires prescription dog food. I thought I had another 27 pound bag but I was wrong. Then I tried to order it, just as I do every month or so. I was told they couldn't fill the order. But our vet is on vacation! When I called back and asked if there was some way to get some dog food I was told no. It wasn't possible. They didn't give us a warning, just indicated that's our tough luck. WORST company ever.

Had to verify my identify multiple times just to get cat litter/food. I used to order packages for relatives who aren't computer savvy using separate accounts, so I must have been flagged. It was implied by the representative I spoke to on the phone that I was using the same promotional codes multiple times which is demonstrably false and I resent the sly accusation. Hello, local pet shops!

We love Chewy! They have excellent customer service, toys, beds, and products our dogs love and so do we! The service is what really stands out. I’ve asked to return various things over the years due to a change in my dog’s diet or health and every single time Chewy’s team credits our card and then asks us to donate what we bought to a local shelter. WOW! That feels great to be supporting a company that is aligned with our values. Thanks, Chewy. Five big barks in your favor!

most compassionate understanding people i have ever dealt with! I lost one of my pups and had to cancel his perscription order which was shipping that day. Not only were they wonderful on the phone and took care of cancelling the order, a few days later, flowers and sympathy card showed up at my door. I was totally shocked. I have had pups for over 45 years now, and have used Chewy for years, they have a customer for LIFE!

I'm only giving this 2 stars because the last lady that I talked to was very nice. Shanice I think was her name. I went on Chewy with a visa gift card to order over $200 worth of stuff for my dog and cats. I had a birthday coupon that was sent in the mail because my cat's birthdays are 08/25. I scanned the code inside the card and was brought to a page of birthday treats/toys/clothes. I chose the birthday temptations treats and tried to apply the code, but it said invalid. When I reached out to customer service via chat, the first rep told me that I could not use that code on said birthday treats, but could use them on normal temptations treats. Okay. Whatever. I chose something else for them (a birthday cupcake with catnip) and got 80 cents off. Yippee! Then I added 40 lbs of dog food, 22 lbs of cat food, 12 cans of wet dog food, 12 things of wet cat food, the temptations birthday treats that I originally wanted, a dog bone, and dog treats in addition to their birthday cupcakes. I chose autoship for the dog and cat food because we've been buying it from Target so I figured why not. Then I enter the gift card, click submit, think everything is finished. I get an email that says I double used a promotion code and I needed to call Chewy. So I call the number. The lady tells me it's not the promo code that it's the gift card. She verifies the information with me then pushes the charge through. About 10 minutes later, I get another email stating that there's something wrong with my auto shipment. Now, mind you, I have 2 other cards on file with Chewy. Both of them have my name on them and I had to call when I used them both times to verify that it was indeed me trying to place the order. Security is nice and all, but common sense is too. If the card information matches my account information... I probably shouldn't have to call to verify it every time I place an order. Anyway, back to the present. I open the chat again and talk to Ivan P about the situation. He takes literally forever. I was in the chat with him with no resolution for almost an hour. He tells me that I can't use the gift card and to call the gift card issuer. I tell him that's incorrect. I've already spoken to a rep on the phone. I think the issue is with autoship. He then tells me to cancel the order and replace it as a one time order. Okay fine. But my cart is locked so I can't do anything. Takes him forever to unlock it after I tell him. So I finally cancel the order, put everything back in the cart, replace the order. Then he freaking tells me that I have to call in that he can't push the card through via chat. After wasting half my night. I literally started building my cart at 730pm. It is now 10:45pm. That's ridiculous. I tell him that I'm frustrated. I've already called and verified this card and placed an order. All I needed to do was fix the autoshipment which I'm not not going to sign up for. I'm going to go back to Target. He doesn't respond at all. So I call the stupid customer service number and I'm honestly aggravated when Shanice answers but she is so nice she calms me down. She asks me about a million and one questions about my account/address/personal info/gift card info and I answer them all. This is ridiculous by the way to use a freaking gift card that has $300 on it! It's like Chewy didn't want my money or something. She apologized profusely about how I spent over 3 hours dealing with Chewy trying to play an order for $220. Finally, she is able to push the card through and I check my gift card balance and see that the money is taken out. I didn't complain the first two times that Chewy inconvenienced me. But now I'm pissed. The birthday card they sent for my cats was cute.... until I found out I couldn't use it on any birthday item, just on select products when it literally says if the word birthday is in it that the code is applicable. Every single time I add a new card to my account, I have to call and verify who I am when the info matches the info on my Chewy account. I apparently can't use a gift card unless I talk to customer service for over 3 hours. Do better, Chewy. This was absolutely absurd and every single time I have to talk to your customer service, it's absolutely absurd and takes forever. I'd like a response to this because I'm really upset.

We’ve been using them the last year and we’ve been more than happy with their service and the prices and selection.