Chewy.comReviews of chewy.com

Bad customer reps broken items several times plus it's alot cheaper and convenient at petstores do not recomend as this place went downhill

I recently received a prescription food order for my elderly cat. The next day, my little cat Princess , started having multiple brain seizures resulting in her death. I was devastated. The following day I called Chewy asking how to return the order. I hadn’t even opened the box yet. The customer service lady was so sympathetic and so sweet. She told me to donate it because she wrote me a credit on the spot and canceled any further auto ships for Princess. ON TOP OF ALL THAT EXCELLENT CUSTOMER SERVICE—- I received a sweet painted rock with Princess’s name and a sweet sympathy card. WOW! What a thoughtful thing to do! I never have any problem with this company. Now I know they have a heart ❣️ Thank you, Chewy so very much. ❤️

Chewy consistently has outstanding customer service, they are extremely responsive and often gets back to you within hours with a customer focused resolution. I’ve been using Chewy now for over 3 years and I can’t recommend them enough!

I order auto ship to my appt . I live upstairs and older lady . That’s why I pay more for it delivered . So fedex decides to deliver to mail room and not Bring to my door . Called and seems nothing g they can or will do . Do t order from Here

When I started ordering from Chewy I was really impressed by how efficient their prescription ordering was done and how fast I received both medications, veterinary foods and other pet supplies. Most orders were delivered the next day which was amazing. Thought I would be a customer for life. Well as they say, it's easier to get to the top than it is to stay there. Just another example of something that was once good is really bad now. Customer service gets an F. They no longer check with your vet for refills. Now you have to get a written order from your vet and they take that to FEDEX and then WAIT for pharmacy approval and then someday it will be delivered. Other orders are taking 2 days or more. Then this silly low bid delivery service they are using ONTRAC can't track packages. When you click the link to check delivery, you receive an ERROR MESSAGE. Apparently your packages go into some deep dark black hole and then show up on your doorstep days later. What a dismal failure. When you use the chat, that's another waste of time. Not helpful at all. Must be a lot of "work at home" agents. No customer service, poor delivery service. Obviously an online company needs these two elements to stay in business.

I had trouble with the website BUT there was a super visible phone number to call and I got a real live person!!!! In under a minute!!!! No press one press two. No virtual prompts. One phone call answered on the third ring by super smart knowledgeable humans And issue resolved in a minute . Please support business that support us!!!

I needed to order some heart medicine for my elderly doggie this morning and was unable to log in to my existing account to complete the purchase so I called Chewy directly and immediately was connected to Ari. She helped me immediately deactivate an old email and added my current one into their system and waited patiently with me, while I placed my online order. I couldn’t believe #1 that an actual person answered the phone and I didn’t have to press all kinds of buttons to get to customer service and #2 how efficient, knowledgeable, helpful and friendly Ari was to help me with my request. Thank you so much, Ari! You made my day!

I have been a customer of Chewy for a few years now. They have a great selection of just about anything you might need. Recently I have placed orders for prescription dog food and meds. I can honestly say that I have never had any issues with my orders or the delivery timeframes they provide you. I get what I order and it arrives on time. Thanks Chewy!