Chewy.comReviews of chewy.com

Never had a problem with this company. I always get what I order and it shipped with reasonable shipping time. I often check the prices with other sites and they are very similar.

I had autoship setup for cat stuff which includes food, litter, and of course snacks. I don't understand why for over a year they continue to put snacks in a box inside of another bigger box full of either litter or large amounts of food. Needless to say I had over a dozen containers of snacks broken and all they kept saying was just donate it and we'll give you a refund. You can't donate something that's busted open. Their process of telling you to donate just allows them to write off all of their damages so they don't care and they don't improve. In addition to that they decided that when everything started shrinking in size that they would change my auto-ship to a different brand and product that cost $7 more than sticking with the same brand in product that shrunk for the original price. Please tell me in what world that is okay without approval from the person who purchased. Everything is getting out of hand with no one taking the responsibility of the problems of these services. They don't actually guarantee that anything makes it there on time and they certainly don't make sure it shows up in one piece. They are one of a growing amount of companies that don't care about their customers or their experiences. They definitely don't care about your pets.

I’ve had so many good experiences with Chewy. Even in the moments where I’ve had challenges, they find a solution. There’s a particular shipping company they switched to that I’ve experienced trouble with for every shipment. I spoke to their customer service and they adjusted my preferences to default to only the carrier who I’ve had no troubles with. Additionally, they use real, human agents which is refreshing in a world of frustrating Ai bots. My cat passed away and they made it easy to be refunded for the expensive items she was no longer able to use. Pets can be so expensive and Chewy is one of the places where I know I can get a fair and pleasant experience. I’m so grateful for this company.

I have been using chewy for a while now, and the whole experience has been very positive and user friendly. I have auto ship for a few items and they always arrive in good condition and on time, and it’s easy to change how frequently the item gets sent as needed. I had a package delivered to the wrong address and when I called customer he was extremely helpful (although he might have been AI, I’m not sure). They immediately sent out a replacement. I love Chewy!

Honestly I do not subscribe to anything through chewy anymore. When I order from them everything always arrives quickly and in tact. I’ve never had an issue with them and customer service has always been pleasant!

We have been with Chewy for 11 yrs. Customer service has always been very good. Refreshing to actually talk with a knowledgeable person each time we called and always had our questions or concerns solved. We recently lost our beloved cat and I called to inquire about left over unused food. I spoke with Denise and she was so kind and empathetic regarding our recent loss. Our food was refunded without question. Chewy even sent me some flowers!! Wow!!

Chewy is a great company. They have great prices. They have everything your pet needs. They have great customer service. They send your pets birthday cards. They send condolences when your pet passes away. I love them. The 2 star review is because they use Fed Ex to deliver their products. The Fed Ex driver keeps delivering my packages to someone else’s house. This has happened twice in the last 3 days. When I complain to Fed Ex…I hear nothing back. I’ve chatted with Chewy twice and called them once, asking if they could change the delivery service on my account to UPS or USPS. And all I got was “I have filed a complaint with a supervisor at Fed Ex. You may or may not hear from them in the next 24 hours”. Until I can get confirmation that I can get a new delivery service, I will refrain from using their website.

I appreciate Chewy and their staff very much! If there is an issue with a product, they are always quick to resolve it. They are always helpful and understanding. A few months ago I had to make the difficult decision to have my cat euthanized. I finally deleted her profile on Chewy this past week. Chewy surprised me with a flower arrangement with a note giving their condolences. This company is so kind and thoughtful!