Chewy.comReviews of chewy.com

Sadly I do not remember the agent's name, but he was very respectful and we got the issue resolved within 5 minutes, keep up the great work!!

I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!

Chewy's advertising on their site is misleading. It indicates on the site that if you start an autoship, you will receive 35% off the first shipment and then 5% thereafter. What they don't tell you is that if you already have an autoship with another product, you are only entitled to 5% on the first autoship of the new product. Amazon gives 15% to all first autoships regardless of other autoships in your account. Come on Chewy tighten up and clarify your advertising

We started using Chewy five or six years ago. During that time, we have had multiple cats, a dog and a horse. I cannot say enough good things about this company. As animals get older and have issues, we can trust that if we try a food, but the animal doesn’t eat it, CHEWY sends a substitute item at no cost , and we donate the first item to our local shelter. They answer all questions, and every phone call, you get a customer service rep immediately without waiting forever. Bar none, every rep has been amazing, and super helpful with every issue, every time. Many years of this. Recently , my daughter’s childhood kitty ( daughter is 22 , kitty was 19) passed away, and it was very hard on her. My latest call to CHEWY involved a question about dog treats. The kind service rep asked me how all my animals were doing and listed them off by name. I informed them that the one kitty had passed. The next day, my doorbell rings, and there is a beautiful bouquet of flowers for our fur baby that died. It made my daughter’s day, and mine too This group is incredible. If all service groups were this great, the world would be a lot different!!!

Can’t beat Chewy customer service! Because of FedEx delivery issues I had to buy a bag of dog food locally and since money is tight I had to ask Chewy for a refund. They immediately issued refund and told me to keep my order when it was finally delivered or donate to animal shelter. I will definitely order from them again after Christmas and hopefully FedEx will have their issues resolved! Thanks Chewy!!!

Not sure what is going on with them lately. We are on day 8 and my order has not shipped. I have called and talked to 2 different people and all they say is in process it should be going out, well it’s still in process. Had to buy something else at petsmart because my dogs use American Journey which is a food made by Chewy. Now all 3 have diarrhea and tummy aches. I have asked for higher management to look at this order but still nothing so I had my friend place an order for me using his account and guess what it says it will arrive today but my order is still processing. This doesn’t make sense and I am not ok with this. Very disappointing since they say the care about pets but I guess not mine? I buy a lot from chewy but it’s becoming to be more of an annoyance than a convenience to shop online.

I spent FORTY minutes with CHEWY trying to order a dog sweater. When I couldn't order online, I called customer service. TWICE. For whatever reason, Chewy doesn't want mY business! Every other pet shop, including Pet smart, Knick knack Paddywack and Global takes my money. Chewy can't set up an account for me, because it says I have an account, BUT I DONT!!!!! So, if you do, or don't have an account with Chewy, go somewhere else, where you aren't so confused about buying a DOG SWEATER. After that waste of time with Chewy, I ordered one sweater from Petsmart, and a nice jacket on Amazon!!! No problem. Chewy, good riddance. Moronic way to run an online business.

I’ve had an autoship order going with Chewy for a couple of years now. Chewy makes it super easy to get prescription K/D food, so I use it. My most recent order was delivered to the wrong address. I sent Chewy support an email with pictures of the delivery location from FedEx and a picture of my address. Within an hour the support agent had a replacement order on the way, and I received my new order the next day. This was a ~$150 order. Their app may not be THE BEST and you can probably get somewhat better prices from other vendors, but I have no problem paying a little more to support a company that delivers this sort of customer support and does the right thing when things go wrong.