Cheryl's Cookies and BrowniesReviews of cheryls.com

My mom ordered the product for my uncle. It was his birthday, and they were needed within 2 days. Shipped overnight, got there on time. Thanks cheryl's.

Received 3 orders in the month of July. Each one had a 20% off coupon for your next order. Every one of them was expired:( Makes me wonder how old the cookies were? Called customer service. First time I was disconnected? How convenient! After several more calls, was told there wasn't a current promotional code they could give me, but would issue me a $20.00 credit. What I ended up with was a $10.00 gift card off my next order! Things weren't like this before 1-800-FLOWERS bought it! So very disappointed in Cheryl's Cookies:(

This company has the worst customer service we have ever experienced. When calling you will be put in touch with someone in India that will not be able to locate your account. Asking for a supervisor doesn’t help. My wife had a one year subscription for cookies. We needed to change the address which proved impossible to do. The one year is up, but we continue to get a monthly charge and no cookies. We have now had to contact our credit card company three months in a row to remove the fraudulent charge. When we do get hold of someone who seems to know what they are doing and say they will take care of the problem, they don’t. Whatever you do, don’t get involved with this company. You’ll regret it.

My daughter ordered a bucket of cookies on 6/20 for my 6/24 birthday. They arrived FedEx late in the day 7/6. A food gift for $37 plus what looks to be $12 shipping that takes that long? It arrived with a note that said if they aren't all eaten in 3-4 days, to freeze them. Apparently past their prime when they arrived?

You really know how to make the best cookie in the world , that blueberry muffin cookie really topped my cookie chain ❤️ And those bad reviews those people are jealous!

The worst cookies I’ve ever received. Do not recommend.

THE WORST I am so disappointed in this company. Twice now YES TWICE they have completely screwed up my order. One was for a best friends birthday the other was for a niece and nephew. I obviously wanted their packages to arrive on THE special day. Both times they were “unable” to deliver my package. To top it off I called customer service five times, every time someone answered I was hung up on so then I resorted to sending emails. No reply!! Funny that when I called customer service for an issue with an order I can’t seem to get anyone on the line. So today I called and pressed one for “I would like to place an order” and GUESS WHAT?!? someone answered and was able to speak to me in no time!! Unacceptable! I wish I could scream this from the rooftops! If I did/acted this way at my place of work I would be fired on the spot. THEN WAIT! It get worse. I received a text message about my order from UPS, with the correct oder number and info. asking me to pay $2.20 to deliver again AND AND it was asking for my address, SOCIAL SECURITY number and credit card info! So now I am concerned my information was sold. Where else can I post this review???

TERRIBLE AND STALE !! Their website says to eat within 3 days of receipt. It took them FIVE (5) DAYS TO DELIVER....ALL STALE !! This order was MY LAST ONE !!