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Cheryl's Cookies and Brownies (cheryls.com) has 341 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Patrick M.
What a mistake! Stear clear!! I ordered cookies to send to my best friend and his wife because his wife's mother passed away. Days past the indicated delivery date and they haven't been delivered yet. I'm disputing the bill. How these unprofessional money grubbing incompetents can still be in business is shocking. Don't waste your time or money.
Kathleen T.
Missed my son’s birthday by 2 days, paid extra for a card and the card was not with the cookies. No customer service, talk with a chat box and they said someone would call never did. No way to contact them. I order frequently but no more, they don’t care. Won’t deal with a company that has no way to reach out
Ladi M.
Impossible to connect w/ customer service. Item (Monster brownie) was very dry. This company has gone downhill very quickly. A total waste of money.
Kathleen Joyce G.
They ship your order so slowly that the product so slowly that the perishable items are no longer fresh. They are stale and gross tasting. A total waste of money. Try talking to their customer service…. It seems everything about that company is SLOW.
George M.
If I could give them a negative stars, I would the fact that they cannot fulfill an order on time to save their life, and they lie about the reasons to why they can’t get the delivery there like what kind of storm is going on in New Mexico why were my cookies sitting in Peoria Arizona for four days when they’re supposed to be in Las Vegas? They don’t care about their customers clearly they just fulfill orders that they can’t handle. Their delivery schedule is horrible. I’m officially breaking up with Cheryl‘s cookies. I will never order from them again. We placed 75 orders a year for clients and family.
Disappointed C.
Would give them zero stars if I could. This company does not honor their ship dates. They use FedEx Smart Post (and do not tell you!) which significantly delays their deliveries adding an addition 2-3 dates to their agreed upon delivery date despite charging exorbitant shipping fees. So if you need these on time. Don't bother. Customer service is terrible. Said they would overnight new batch to make my deadline and then never did. Horrible.
Leroy S.
Second time I ordered from them, while the cookies themselves are good your order never gets there on time or at all. Order was supposed to arrive on 04/13/2026 gave them until 04/15/2026 but no luck. Called customer service for a refund and the agent was very nice and did refund in full, also offered to reship at no charge, I declined as the event they were going to was now over. I will never buy from this company again as they are very unreliable.
Cooper
Customer service is a nightmare. They have a product but beware..if you have any issues on the website or with delivery it is impossible to get support. The "chat" took 30 minutes and the issue wasn't resolved. The phone call (to some other country obviously) took 45 minutes and the issue wasn't resolved. I will never order from them again.
