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Cheryl's Cookies and Brownies (cheryls.com) has 341 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Irene B.
The WORST CUSTOMER SERVICE PEOPLE! They don't have a clue what is really going on. I think they are working from home. Can't talk to a supervisor (because there is none) and the biggest set of liars on this planet!!!! You are wasting your time if you think your order is going to be smooth sailing. Every word out of their mouths are a lie!!!
Benaiah H.
cookies suck john found a hair. chocolate chip with a hint of cookie. :( high expectation in the beginning but cookies lowkey garbo, disappointed. :( by the way bunch of cookie connoisseurs :(
Misty T.
Did not respond to 2 e-mail requests! Cookies were a FEDEX for 4 days before they shipped. Seriously?? Who wants week old cookies. Terrible customer service. When delivered- these cookies better be the BOMB! Incredibly unhappy!
Ann P.
This company has the worst customer service ever. There was never any management to help and it took hours on the phone talking to several agents( many of them hung up one me) as well as not being able to cancel both orders I made. There is no corporate phone number or anyone to help you as well. Once they have your order and money, you are stuck with no help when your orders have problems with shipping or priced more than quoted. If I could give them a zero, that rating would be too high .
Catherine
Ordered cookies from them and will take 5 days to deliver. But they need to be frozen after 4 days. Customer service was no help. Will never order from them again. Save your time and money and get something else as a gift. Terrible customer service
Kim R.
I was very disappointed! My husband didn't receive because they didn't put the gift card in the box of cookies. When I called about they didn't care! Don't use and maybe there business will close!
Regan
Cookies were so-so--you could make better ones at home. After my only order they began sending tons of catalogs and sold my name and address to other catalog companies. I'm being deluged with catalogs I don't want.
LaurenEnuff
Several packs (cookies are individually wrapped) arrived as crumbs in my first order. A replacement order was sent immediately at no charge. The second box was worse than the first. I wish I had visited here first. (But I can't post the photo.) If there were a Reviews tab at their site, they would no longer be in business.
