Cheryl's Cookies and BrowniesReviews of cheryls.com

These cookies have enough sugar to put you in sugar coma. There are some "flavors" that sound good until you bite into it and it nothing but sweet. These might be something a little kid would enjoy, but as an adult I actually like to taste something other than straight sugar. I personally think they are disgusting.

SInce I cannot give this business ZERO stars, which is what they earned, I have to give them a ONE. Customer service is non existent. After attempting to "Live chat" with them- they called me by the wrong name and them added another customer's name in the LIVE CHAT. I asked who these people were and received a message that they had technical issues. I called the 1-800 number. Woman answered the phone with a SCREECHING child in the background. Shockingly, she couldn't hear me, so she disconnected the call. Nice service, right? I promptly called back and ended up speaking with "Art" in the Philippines. Not sure where they found their staff. Totally incompetent and nobody had any clue about how their "ordering" website actually works. Very disappointing. Placed an order for a future delivery date and the agreed to the "window" their web site provided. Order was delivered two days earlier, when nobody was home at my house. Was a $160 order- they credited me $3.40 and then another $19.99. If you want to speak with a "customer service" department who are hellbent on getting the last word, call these morons. Product is not that good. 1-800-FLOWERS should be embarrassed. This is where they send all the broken crayons.

I had ordered a birthday box for my grandchild..a Fall assortment mistakenly came in its place. I was very disappointed, si I called...customer service was lousy, till I demanded to speak to a supervisor. She was awesome and very accommodating. She gladly sent my kids a great Halloween box. At no additional cost to me..I was very pleased...mistakes happen and Cheryl's made my day!! Thank you! PS..the cookies are wonderful!!!

DO NOT ORDER from this company if you want fresh cookies to arrive. I placed 3 gift orders at the same time and one arrived 3 days ago. Which means the other 2 will be at least 5 days after that (stale cookies don't sound that great). AND the gift will reflect YOU. Do NOT take a chance on this company

Cookies are delicious, HOWEVER the delivery and update status on the website are absolutely awful. The delivery is too far out and not reliable. The delivery is always later than posted and always disappoint. The chat with customer service is equally disappointing. This is not the first bad experience with Cheryl's, I keep hoping the customer service will get better to no avail. Over the years, the delivery service has just gone down. There are other cookie companies that care about customer service to use and I will do so in the future.

Never delivered the cookies. When I called to let them know, it took 30 minutes to reorder, then they called and said out of stock and offered unicorn cookies for college aged young man. Terrible customer services...fighting to get my refund...save yourself a headache...go elsewhere

Deliver stale cookies they take 5 days or more to arrive. When you contact them they blame the buyer here is the response I am sorry for the inconvenience this has caused you. I have checked that your order was shipped on 09/30/2021 via FedEx and the estimated delivery date is from 10/07/2021 to 10/11/2021. Please be informed that the tracking information it is still in transit. The tracking number is 61299996009602887420. Please be advised that our delivery dates are only estimated and transit time for Federal Express Ground Economy shipment is between 5-7 business days upon shipping. The only way to guarantee your gift will arrive on a specific date is to use one of our upgraded shipping methods such as Fed Ex 2nd Day Air or Fed Ex Overnight Air.

Ruined my child's birthday by never shipping the order. Worst customer service with lie after lie. Dont order from here if you are actually wanting to receive your order