Cheryl's Cookies and BrowniesReviews of cheryls.com

I would give them negative stars if possible. I paid extra for delivery before Thanksgiving. Thanksgiving has passed and cookies STILL not delivered. Customer service spent 30 minutes "negotiating" first offering to send a second box of Thanksgiving cookies, then offering me my delivery fee, then half of a refund and only after I explained again and again that the cookies were for Thanksgiving which was now OVER and had been on a truck for a week and would be stale did the guy oversees agree to full refund. Why did I have to argue for 30 minutes for a full refund? Cheryl's policy is to refund as little as possible even when they know they messed up. That is what I was told. RIDICULOUS and obvious they will take advantage of you. NEVER again.

HORRIBLE customer service. Ordered 10 baskets for $760.38. Had to cancel because our customers will be out of the office during the Christmas holiday. I was refunded $76.03 instead of $760.38. I called to ask, gave the order number and was told it was cancelled and the refund was issued. After over an hour on the phone with two different reps, I was told the refund would be issued in 5-7 business days in the correct amount...I have a VERY hard time believing that because they already issued the $76.03 and are not going to refund $760.38? They cannot reverse a refund either. I get to explain to my boss now how I let $760.38 slip through the cracks.

Horrible, Horrible company!. I specifically ordered early so a gift would go to my granddaughter, serving her country in the US Navy, and who would not be able to be with us on Thanksgiving. I ordered on line, and then followed up with a phone call to confirm delivery before Thanksgiving. I was lied to by some non-english speaking idiot, who could not even tell me within a week, as to when it would be delivered. He then proceeded to lie and say he had changed the delivery date to what I requested. When the items did not arrive as promised, I again called and was told they would ship out on the day they promised delivery, and would arrive several days later!. DO NOT WASTE YOUR MONEY WITH THESE CROOKS!. They ruined a very special surprise with their lies, and incompetence.

BUYER BEWARE This is my second and last year to order Cheryl's Cookies for Christmas gifts. Their customer service is completely non existent. Last year the cookies were not delivered. This year after less than 24 hours the delivery date can not be changed nor the order cancelled.

I would give zero stars if I could. My daughter got the cookie birthday tower boxes in the mail today from a family member. She ate two cookies after dinner. About an hour later she was throwing up. She has been throwing up every hour after having those two cookies. Her stomach is pinching and she acts as if she has food poisoning. I am beyond angry and upset after spending an hour cleaning up throw up and tossing rugs from my children’s bathroom due to these cookies! Do not order! Ingredients contain wax and I’m sure that played a part to her being ill. I also have to tell my mother her birthday gift to her granddaughter made her beyond sick. How disgusting I have to make that phone call to my mother who paid 60 dollars for a special gift for my daughter. I would never recommend and please beware of this company.

Paid extra to have order delivered on my son's birthday. Since he attends college out of state, I thought it would be a nice surprise for him. It was delivered two days early with my name as the recipient instead of his which left him confused instead of surprised. I spoke with customer service which only frustrated me more. They did refund me my shipping cost after the person just keep repeating himself telling me what standard shipping means. First and last order I will be placing with Cheryl's Cookies!

Shipping takes forever. For the amount they charge for shipping, it is utterly ridiculous. My daughter still has not received her order after a week. Old stale cookies do not sound good, and now she won’t even be home when they are delivered. My mom used to send them to my daughter but she passed away last year so I decided to send them this year as a surprise for my daughter “from” her Gram. Will never order again.

Order was never delivered. Had a response within 30 minutes of contacting customer service. Very rude response and no interest in attempting to find delivery. Order something else or get refund. Was a Halloween cauldron so only wanted replacement . Response received in less than 5 minutes- you’ll be refunded. Have sent orders to my daughter at college with not one missed delivery for 2 years. Don’t care how good the cookies are - won’t be ordering anything from Cheryl again.