Cheryl's Cookies and BrowniesReviews of cheryls.com

All the reviews are right. The shipping estimates are false and the customer service is non-existent. The cookies, if they arrive, will arrive too late to be consumed (consume within 4 days or freeze). Please, please don’t make the mistake so many others have…don’t buy from Cheryl’s.

I ordered some cookies for my parents This place is very expensive and they don’t care that my parents never got their cookies . They said I should had paid for overnight shipping!!!!! No your website says fresh cookies !! Long story short after 13 days still no cookies.. customer service pretty much said better luck next time !! Still no refund still no cookies stay away from This place

Not any better than your local bakery. Bad customer service. Reps are not aware company practices and policies and give at wrong information on pricing and shipping details

I ordered something for a customer of mine, it was not delivered when it was supposed to be. The email confirmation I received said I would get an email when it shipped. Never received one. I live chat with them and they told me it shipped, I asked to speak to a supervisor they told me I has to email them - here is the exact wording from them "I highly suggest to send us an email customerservice and we will forward your concern on our higher department." I receive a message that the order cannot be cancelled because they shipped it and was not signed by a supervisor. I asked again to speak to a supervisor and I received this message "I'm sorry for the inconvenience we can't no longer cancel your order due to reason that it is already in transit. " again not signed by a supervisor. Don't order from them. They keep asking how they can assist me when they assisted me at all!

This company needs to hire people who can speak and understand English. After being on a call 45 minutes the person asked me if I was ordering for a company after I explained I had a very large order for company clients. Then she proceeded to tell me I had to place the order on line at a particular email address or call a different number. I sent an email and received an automated response that said my email would be responded to in 24 to 48 hrs. No response, so I called customer service again. They said they did not receive the email! I asked why did I receive an automated response if my email was not received. She answered my question with something totally unrelated. I proceeded to call the business order line and there i was told I would have to pay $14 per item to ship! I told them to just for get my 75 orders and I would go with a local company. I wasted at least 3.5 hrs with this company and got nowhere! DO NOT USE THEM

I believe since 1-800 flowers purchased this company they have outsourced all customer service overseas. Every single time I call I get a woman with a rooster crowing in the background, dogs barking and a baby screaming. The same woman. The same rooster. Three hours of my life over the course of five phone calls that I will never get back. It's like the worst customer service experience imaginable. Like a skit on Saturday night live. It's not a communication issue either, these agents have been instructed to evade, lie and deliberately act like they misunderstand what the problem is. The cookie quality is completely different from last year, my orders were missing and getting a refund is like pulling teeth. Cheryls deserves to go out of business and if this is how 1800flowers conducts it's business well....this year was my last order ever. Including ANY of the family of businesses connected to it all. I also had a fraud notice on my card after this transaction. Perhaps their outsourced customer service is selling CC info. Whoever started Cheryls and made a bucket of money when 1800 flowers acquired it....should be mortified at what they have done to the company's reputation.

I bought 5 large boxes today (48 cookies per box!) from our local Cheryl's store. We give a few cookies along with regular gift cards to our kids' teachers, school offices, bus drivers, our vet, our eye doctor, etc. In the past the cookies have always been great. I have been buying and receiving them for 20+ years. My husband and two kids wanted to dive into some of them tonight--basically as soon as they spotted them on the counter, lol. Unfortunately, the cookies are terrible. They are dry, thick, and tasteless. My husband said that the reason they were on sale was because they were old and the store needed to get rid of them! And I thought it was just a special holiday sale since Christmas is exactly 2 weeks away. I began reading the reviews online and realized that it wasn't just us who noticed the difference in the quality. I will not be buying them next year. How sad--these used to be a real treat that everyone really enjoyed receiving, including me! I am surprised that no one in the company seems to care about quality and customer service. We have lots of other choices and we will go with something else next year.

The cookies are delicious, however the customer service is the worst I've ever seen. I've tried 3 times today to talk with a supervisor or a manager and the rep only wants to know why I want to talk to a manager or a supervisor. I then get put on hold for 20+ minutes, and the rep never comes back. I put in 3 orders and canceled my husband's 4th and 5th orders.