Cheryl's Cookies and BrowniesReviews of cheryls.com

I ordered Valentines Day cookies on January 22, 2022 for valentines day. I figured 2 plus weeks is sufficient time for delivery. The package was shipped via (crappy) Fedex January 27th, 2022. On February 3rd, the package stopped moving in the Fedex network. (I am assuming a hungry fedex worker stole the box). I reached out to customer service asking for an update on February 4th. They said the package is lost, they will ship a new order. I asked them when will I receive this new shipment due to the fact that this last shipment that was not received had taken 10 days to not arrive. The said I would have it by February 11. I asked and what happens if this does not arrive by then. They said I could call for a replacement and a refund. I was not happy with this answer. On Sunday February 6th, I went online to check the status of my new order and my new order was not listed. I contacted customer service through chat long story short they said there is a new order and provided me with the order number. I ask well how do I know this order is for me and how do I track, They stated the order "was already sent to Fedex" . I said good then you can give me the tracking number. Customer (non) service stated there is a delay. I told them that is a lie, once the label is generated at Fedex there is a tacking number. I ask sot talk to a supervisor. They said the sup would have to call back. After 2 hours I got the call but missed and, but a message was left that the would call me back in a few minutes. I never got the call. I call the regular 800 customer support number on February 7th to talk to a person, they gave me the new order number (for which I still cannot see in my order history). They said the order would go out today; she was processing it.....Umm I though they were processing 2 days ago. Also stated I woudl receive and email with t he order number. Still not email. I did receive a call from another supervisor (after I called the 800 number for order status) February 7th (But I was on the phone). And the message was "this is our second attempt to contact you; like its my fault. The supervisor calls you from another number for which you cannot call back or have immediate access. Stay away from this company unless you want headaches for packages that are supposed to be shipped in a timely manner (I.E. a sick person, etc)

I placed 2 orders on 1/23/2022 and 1 order on 1/30, all of which were to have been delivered on 2/4. I was even conned into paying for "Passport". On 1/5, when none of the recipients had received their cookies, I called and was told none of them had even shipped! I canceled 2 of the 3 orders and retained 1 which has an ETA of 2/9. There was also a fraud purchase on my credit card immediately after I placed at Cheryl's and my card was canceled. DO NOT USE THIS COMPANY! They are FRAUDULENT!

Ordered cookies for my Grandson in California, They were supposed to be delivered this week and he called me and said he never received them.so I called the company and they said they were delivered. When talking to a new representative we found out the lady that took my order had the Address wrong.I was charged for an order We didn't get.Who knows where they were sent. Terrible Costumer service😡 Can't get intouch with a manager to find out about a refund☹️

I'm very disappointed with Cheryl's cookies. I bought an order for myself and sent an order out of state to my daughter. These cookies were pretty bad, and not at all worth the money. Save your money and go to your local bakery.

Because my grandsons are away at college, I thought I would like to send them cookies regularly, so I paid for a "passport" that is supposed to provide free shipping for 1 year. On my next order, I was charged shipping. I began an hourlong "chat." At the end, the agent said shipping would be automatically deducted. She lied. I was charged for shipping. The cookies are good, but the customer service is horrible.

I've ordered from Cheryl's Cookies for many years now and I've always loved them . Two weeks ago I placed an order for a young man's birthday gift. Turns out his gift from Cheryl's was never sent! When I called several days ago they lied to me and said the delivery would reach him within a couple days. Then when I checked again today their Chat folks said their package delivered to the home, but my email from them still indicated that it was in process and waiting for shipment. A bit confused I decided to call them since I hadn't heard anything from the young man - that he received the gift. So I called Cheryl's and they told me the gift never shipped out. AND... they would not even send the product out as they told me it was not even available - even though it is still displayed on line!!! Their response - we can refund you your money back. duh! I spent time - picking out a specific grouping of cookies to give as a gift. I would like the cookies sent in a timely manner. Bottom line if you have to get something shipped out in a specific time frame - Good luck in getting your items. I've already made several calls, been promised they would arrive, etc... no one in their customer care department seems to know what they are doing! So they bait and switch and send a different item than what you bought from them originally. - which is what they call comparable. Frustrating experience overall. I'm am not sure I would use them again in the future.

Excellent After reading these reviews I almost tried to change my order. I am so glad I could not. These cookies were exactly what I have been looking for and they arrived quickly. I will be ordering Cheryl's Cookies often.

Similar to other reviewers, my item was never shipped. I ordered a mini Bundt cake for my mother-in-law’s 95th birthday. I paid extra to have it delivered the day before her birthday since they don’t deliver on Saturdays. The charge was subtracted from my credit card several days before delivery, so I called to check on the order and was assured it would be delivered as scheduled. On the day of delivery I called again after if hadn’t been delivered by 5PM and was assured it would be delivered by 8. It never showed up. I called again on the next day (her birthday) and was told they no longer carried the item! We live in NY and my MIL lives in AZ. I was planning to have her put the candles in her cake while we did a video chat and sang Happy Birthday to her. What a disappointment! If I was told ahead of time that the cake wouldn’t be delivered, I could have ordered from somewhere else!