CheapticketsReviews of cheaptickets.com

Essentially impossible to make changes. I spent 1.5 hours (literally) on hold and being shuffled from one desk to another before finally being told the system was down & I would have to call back in 2 hours because their system was down. No notes on my file, no concession to my inconvenience, no help. Don't be seduced by low prices. They offer no help at all!

My original complaint is below. Even after providing my details a week back to cheaptickets.com, I did not hear back from Luisa. Pathetic service. My problem is still not solved. Original complaint: I made a booking earlier for Apr 2016 and later I wanted it to be advanced by a day. After 2 hours of call with these guys they said its done. However, after a week I got a message that my ticket has been cancelled. When I called them again they are not willing to return back the money which I have paid. Alternate option they give is to re-book my tickets. But they don't give similar flight options like the one I originally booked and I am not certain this ticket also will be confirmed. How can one plan their travel by these kind of things? They take hours to understand my issue. I wonder why they take so much time to understand a simple problem. Never ever book tickets through these guys.

I booked a flight with cheap tickets a few days ago. To date I have not received a confirmation for neither flight. I called customer service and they continued to tell me to contact the airline. I read a previous review that stated that their flight was never confirmed. The reps was very unprofessional and could not help at all. I'm unsure if my flight is valid. Please do not use cheaptickets.com to book flights. It seems I may need to get a refund and book elsewhere as the flights have not been confirmed but I have been charged.

I made a reservation through cheaptickets.com and received an email saying the booking I made had not been confirmed by the airline. Yet cheapticketscom went ahead and charged my credit card. I tried to contact the cheaptickets.com customer service to find out what's going on. I got bumped from one customer rep to another yet no one was able to help me. When I asked to speak to a supervisor I was put on hold forever. Wasted two hours of my time and I was not getting anywhere. I had never seen such a poor customer service before and I will never use cheaptickets.com again.

We booked a flight to Europe through Cheap tickets on TAP Airlines. Tap cancelled our last flight home from Lisbon to Miami on May 31st so cheap tickets sent us an email to call them. I called them and they said we had to either fly back a day early or two days later. We didn't want to lose a day in Paris and lose the money we had paid for the apartment so we decided to choose the June 2nd option by keeping the flight from Paris to Lisbon on the 31st and spending two nights in Lisbon and flying home on the same flight on the 2nd that they had offered us. Cheap tickets was not able to get the TAP Airlines to let us do that, but the worst part was they were suppose to call TAP to work it out and then call me back the next day. No one called and no one had done anything when I called back the next day. They didn't help me get new airfare or get TAP to work with us. I had to find my own new airfare and then when I told cheap tickets to cancel my flight with TAP they didn't work on that either till I called back once again the next day after they were suppose to have cancelled. Then they wouldn't give me any cancellation code or number so that I would know they had really done what they were suppose to do since my experience with them had been so poor. When I asked to speak to a manager I was put on hold for 10 mins. after being on hold for 25 mins before and never did get a manager! Never book with Cheap tickets you will regret it!

Apparently their website was glitching today. It wouldn't take my card, i tried pay pal as well. I Checked with my bank but it wasn't on their end. I called customer service finally, since i tried to book all day, their response was that there was nothing they could do for me. The price when i started was $2800 for the package. Through the day it has risen to over $3000, but there is nothing they can do for me! What a crock! I will most likely be spending more money on my vacation now, but i can ensure you that Cheap tickets nor its affiliates will receive a dime of my money! Customer service should be main priority for a company that takes in thousands of dollars on each transaction. Shame on you Cheap Tickets. Your computer glitch is costing me a lot more than I would have originally paid for this trip when i tried to book the first time and there is no recognition or correction on your end.

Has anyone resolve the issues they have when the response from Cheaptickets was to email them back?

This company flat out lies! We booked flights from Dallas to Orlando for June 8-13. The return flight was messed up and they had us flying back to Dallas the SAME day we leave. We called CS and get a different story each time. Their first "solution" is to sell me more tickets to fly back home. They tried telling me that it's normal for a family of 5 to fly into Orlando from Dallas and to leave the same day to go back home! They claim they will "investigate" why this error occurred but absolutely refuse to play back the original conversation between my wife and their representative. They say that they are unable to play the conversation for me to hear their representative telling my wife our leaving and returning flights are on the same day.