CheapticketsReviews of cheaptickets.com

Needed to change a ticket. They have no idea what they're doing. Can't believe such a company exists in 2016. They have no idea what they're talking about. They will keep you on hold for 20 minutes and then say just making sure you are still there please continue to hold. Insane!

I booked a flight Istanbul-Bangkok on the March 24 , which I had to cancel on March 25. When I booked I had to book quickly and didn't remember my password for my account, so I booked as a guest. Because of a family situation I wanted to cancel online within the 24 hour time frame (see screenshots), it was impossible to do it on the guest page, so I immediately opened a new account and got a confirmation email for that. At the bottom of that email there was al link to an email address (customer care) and a telephone number. As I live in Turkey I decided to write an email. Result no reply. A second email within 24 hour time frame no reply. So yesterday March 26, I called the provided telephone number. I was told that the email address was wrong (it was only for general issues??). My email was not replied in any way, nor forwarded to the proper department! The call center also told me that now as I was calling outside the 24 hour time frame I couldn't get a refund no more. I have called three times(1hr10) with call centers in different countries (I recognised a Filipino and an Indian accent). They said they could do nothing for me and couldn't provide an email address to make a formal complaint. They advised me to cancel my flight and then they would send an email with information regarding cancellation refunds outside the 24 hour frame within 48 hours. Until today I haven't received any email from Cheaptickets.com. I'm left with nothing no ticket, no email, no refund. Nothing. Unacceptable!!

Booked a flight from Singapore to Kathmandu and back 3 months before departure. Within these months they changed the flight 5 times. Last change was two weeks before departure and I had to change all my plans, since I had everything booked and planned. Every time customer service didn't take any respondsability or helped me in any matter. I could either confirm the change or not go. I didn't receive any boarding pass or could not do online checkin. I was rerouted to searching for new flights every time I either tried the link in the confirmations or through their site after login in. And no, I do not want to elaborate or explain further to the standard responds, since this is the whole story. I will never buy a ticket through this agency again.

I rented a car, or tried to, from Thrifty Rental through Cheaptickets.com. The site neglected to mention Thrifty doesnt accept debit cards. No car for me, then stuck in rental hell. Read the fine print when you book with CT!!!

We booked our trip through Cheaptickets and found the exact same trip later the same day on CheapCarribbean for $200 less. My husband filed a claim and was "walked through" the entire process by one of their agents which involved sending a screen shot of the proof of lower price. So after this we get an email confirming the claim and to wait 72 hours for someone to get back to you. Well, they NEVER get back to you- we had to repeatedly call over and over to find out status. They later rejected our claim saying not enough info was provided when clearly there was because all the details were provided and confirmed by the agent at the time we filed the claim. All we were supposed to have to do was wait for the reimbursement. Repeated attempts to clarify their mistake only got us nowhere. NEVER AGAIN WILL WE BOOK THROUGH CHEAPTICKETS! This was also our first time using them too.

Don't ever book anything with them. They do not have the best price and they dont give a rats a about thier customers at all. Rude and incompetent. I even asked or thier names and they have not given it to me. I will be telling everyone i know about thier horrible business and every review site i can find. I am still on hold. It has been 4 hrs. They made a mistake wit my flught shcedule but all they can say after 3 phone calls. 3 representatives is "there is nothing we can do" and i still get stuck with the charge. What the hell!!! I had to speak to 3 different people at 3 different call service center who, all of then could not connect with each other to figure out the same problem only to tell me after hrs of holds, the same "solution"

I booked a Bangkok Paris retrun ticket for my mother. throught cheapticket.co.th The ticket was at a low price therefore I checked their terms of use and found only the following chapter: Support and Changes If your trip plans change, it's easy to request a change to your reservation. Simply fill out the online change request form and we will provide a quote for the requested change by email. Change request must be submitted at least 4 business days before scheduled departure or as required by specific airline rules. Customers desiring to make last minute changes (within 1 business day of scheduled departures) must contact the airline directly for assistance, although CheapTicketsstrongly advise against so doing. CheapTickets will not entertain any last minute change request and will not be responsible for any of the extra charges of the fare, penalty charges, and any cost associated with the disruption to the travel as a result of the last minute changes made. Click hereto access the online form. My mother decided to postpone her return ticket frm May to July. I called their customer service, they assured me they would send me an email with the process and quotation the following day at the latest. Having received nothing 4 days later. I contacted Austian Airlines which was the flight provider. Their answer was extremely specific "impossible to change the return date because you've puchased with Cheaptickets.co.th" I obviously sent an email to their customer service, but never ever got a feedback except for the automatic answer. CHEAPTICKETS IS TO BE AVOIDED AT ANY COST!!!!!!

Here is my story with CheapTickets. 1) My wife goes online searching to a simple trip (Washington DC to Orlando Florida). She chooses one of the best price available, however it involves going there through Spirit and coming back through American Airlines. 2) When she tries to purchase it, the first time it gives an error, and it says to wait for a bit a try again. 3) She tries again after 15 minutes, and the purchase goes through (at least that what it looks). However after another 15 minutes, there is no confirmation email. 4) She logs to the site and to her profile and can see that there is a new itinerary but when she tries to open it, it gives an error. 5) At this point, I take over and call CheapTickets. I talk with a person in India with a strong accent and he tells me the AA flight has been confirmed but they cannot confirm the departure with Spirit. They say it is a problem with the system and that we will have to talk to the Airline directly. 6) I called Spirit and they tell me that there is no ticket at all. However it can take up to 48 hours to refresh in the system. 7) After 48 hours, we checked on the Cheaptickets website and still error. Called them and they tell me the same (AA confirmed, Spirit unable to confirm). They tell me again to contact Spirit. I asked to talk to a Manager. 8) While waiting, I called Spirit and they confirmed again that there was not ticket purchased or anything. 9) I get a manager on CheapTickets and this time, I did a three way conference so he could hear from Spirit that there was no ticket on our names. 10) Manager from CheapTickets tells me that I can go ahead and book a one way travel. I warn him that the prices may be higher, and I would expect for him to adjust it so it should be the same price as quoted before. 11) He tells me: Here, I will give you a voucher for 75 dollars that you can apply. Ok, that would have been fine but he said he would give it AFTER i buy a new ticket. This means I cannot apply it for this flight but for a future flight (Are you kidding?? After this experience I am not using your site anymore). 12) Informed him that it is not acceptable, and I tell him to apply that voucher towards the booking of my flight. Finally he tells me: Ok, I gave you the coupon. Go ahead and click on "Use Coupon". 13) When I try to use it, I realize that no money is being discounted. After pressing him, he puts me on hold and when he comes back, he tells me that he is sorry but the coupon that he gave me is for Travel Packages or Rental Cars (At this point I am at my blowing point after the 3 hour mark on the phone). 14) Still this is unacceptable and at this point, he is about to give up, but puts me on hold again, and he comes back with: I will talk to my manager and i will try to have the difference refunded. 15) That is great, but he still cannot confirm the refund. At this point (3 hours and 40 minutes on the phone) I just went ahead and make the purchase. I am tired, still in the office,I need to go home and it is almost 10:00PM. 16) He finally tells me that he will let me go and he will call me when he gest a word from his manager (It would be a manager of the manager(?)) 17) 4 hours on the phone, I hang up and go home frustrated after what should have been a simple issue. The guy calls me back and leaves me a message after an hour saying that he was able to obtain approval to send me a refund.