CheapticketsReviews of cheaptickets.com

i have been using cheaptickets.com for the past 6 years and i never had a complaint until now. The service has changed since last year. I tried to cancel but the cancellation is not free, they charge you an amount and despite they say "free cancellation within 24 hours" it is not true anymore. Also the system does not cancel the reservation when you call and it is taking more than one day and the cancellation is not shown in the account. I spent more than 2 hours in 3 calls to their customer service line and they can't finish the process. Also they give you one price in the first page and when you will pay, they change the price (i think they believe we will not notice). In summary, do not use this web page. It is not the same as before. It is more secure going to the company web page for car, flights or hotels.

Customerservice is disrespectful and lies. Our flights were rescheduled and cheaptickets did not care to inform us about it, so we missed our flights to Bali. This is despicable, I can not recommend trusting this company.

I booked a rental car over a month ahead through cheap tickets.com, and my credit card was charged within 48 hours the price that was quoted. Arrived at the counter to pick up the car and was advised that they never received a down payment from cheap tickets.com, which made the booking under the name Expedia. I was even given a copy of the booking which clearly stated that it was not prepaid. Sent email to ask cheaptickets.com to transfer the amount I had been charged by them. Was told not to worry, Europcar did not charge my card yet, only, and I quote " After calling the car rental, we were informed that so far only a pre-authorization charge has been made since a security deposit was required. Europcar will collect the payment until the drop-off. They suggested us to wait until you return the car." I told them that I very much doubt Europcar rather wait for the money, and as I had paid cheap tickets.com over a month, to please forward the money. I was also told to call them when I was returning the car to verify the charges, rather convenient, as there is a 6 hour time difference and it would have been 4.00 am when their offices in Chicago are closed. To cut a long story short, after 7 emails and 2 phone calls,( btw. they are not allowed to provide reference numbers, only first names), after being patted on the head every time by replies that started with the sentence, "Thank you for your understanding and your patience is appreciated", as I had predicted, I had to pay the full amount, because cheap tickets.com never forwarded the money to Europcar. Now, after writing on every single review page I can find, to warn other travellers, I will wait exactly 5 business days to have my down payment returned, and then I will send all my receipts and correspondence to the Better Business Bureau.

If I can do a 0 rating I would. I want to shut this company down... single handedly. Short story. They canceled my return flight back. Used the credit to fund my flight change that they purposely changed with out our consent. We drove an hour from New York to Jersey to catch a flight back to Houston. To find the attached the return flight was changed. Was on hold with the them for 4 hours. They would find a close flight then have me on hold for an hour until we missed the flight. Only to come on the phone to tell me it has passed and asking if they can search for another flight then put me on hold again to tell me that one they and booking for us has flown... this happening over and over for 4 hours. 4 times. I had a 10 month old baby with me. I had Uber drop us off. We had no food. It was freezing plus it was new years eve!!!!! We had to use my husbands second cell while I was on hold to call them. They then hung up on my call!!!! With out notice. !!! I hyperventilate and cried my eyes out. Finally they offered another flight with another company. Man. Just 12 mins from departure!!! We had to run from terminal C to A. Of course they took off. 9pm. No flights to Houston. We are now in a hotel. Over priced Cuz of new year's .... I'm melting ice to make baby's bottles Cuz each bottle of water is $5.... I'm so depressed.

I was attracted to this website for the 24-hour online cancellation option. I had to cancel my daughter's trip within 12 hours of booking, and I thought that the magical mouse's click followed by the "CANCELLED" notification next to the itinerary was enough...well, it turns out that I was not as easy as advertised. On day #5 I called customer service to find out why my refund had not posted, and was notified that there was a computer error during the cancellation process and that I needed to call. My flight was marked cancelled. I thought the transaction was completed within the refundable window. Their "computer error" costed me my refund which turned into a credit, which could only be used if I paid a fee of $135 on top of any other difference during my next booking. I can only use my credit money if I book through them again. Unacceptable! I cancelled on time. I asked to speak to a supervisor, and that was another full hour of waiting. Nothing was changed. The company is not customer service oriented. Save yourself the trouble.

Booked a RT flight & 2-day hotel package to Vegas for my husband's birthday. Tried to access their website from their verification email because there's no info in the email except the itinerary # but almost impossible to read the info on their website due to large flashing car rental ads that you can't stop & they won't go away, which made me very suspicious. For good reason, too, since it turns out they tacked on an extra $70 for insurance!! I didn't even see an option for insurance when I booked the package. What an underhanded, sneaky, thieving little trick! Finally got the extra charge removed but that they would do it in the first place shows them to be entirely unethical.

This is by far the worst company I had ever to deal with. The customer service is the biggest time waste in the history of mankind. Some trained monkeys would be more helpful.However, I don`t really think they are there to help you in any form. Please do yourself a favor and buy your things somewhere else. Even when they are seem to be cheap, they are not. Nothing is worth the stress you have when just a little thing is going wrong.

Our family purchased tickets to Disneyland through this company in 2015. We spent over $1700. Upon arriving at the park, I attempted to redeem the voucher that was given (per their instructions) and was told by Disney that the voucher was invalid. I spent a good six hours, on and off the phone, going back and forth with their customer service people (who did not seem to be all that intelligent or helpful). That effectively ruined the first day of our vacation. I ended up having to re-repurchase the tickets at the gate in order to save our vacation. Eventually, a week later, the Cheaptickets escalation department refunded the amount of my original purchase. Their website, at the time, said they offered a 150% money back guarantee. I held them to that because I felt it was appropriate for them to do something to account for the day of misery as I fought with them on the phone and made my family wait in a hotel room. I was told that the 50% portion of the refund would go onto my Cheaptickets account. Several months later when I attempted to use the credit, it was not there. After arguing with customer service they eventually credited $200 of the original $867 credit that I was suppose to have. I will not use this company again in the future. My advice would be to steer clear of this company. There are plenty of other sites that offer good deals and that have superior customer service and ethics. CheapTicket's customer service is terrible and they do not appear to be intent on making good on their promises.