Heiditalk
Don't waste your money
They email saying you can approve or redo the design process but they never email you from an email address that you can reply to. There is no phone or email address to get ahold of them. The first design was horrible and symmetrical and looked like a man and masculine- for female name. I asked for redo. The whole process has taken over a month and I just got a new email saying the item would be in design and then manufacturing for 3-6 more weeks. I don't get to approve the 2nd design. There is no way to contact them. They are horrible. DO NOT WASTE YOUR MONEY OR TIME. Their emails say the are at my disposal and I answer and get this: Sorry, we were unable to deliver your message to the following address. info@charmlry dot com 550: 5.7.1 Message contains spam or virus. (110) [1732468616-74801] ---------- Forwarded message ---------- You are not at my disposal. I can't email you back. THE EMAILS ARE NOT DELIVERABLE TO THIS ADDRESS. I DID NOT APPROVE ANY DESIGN. THE FIRST DESIGN WAS SO AWFUL I ASKED FOR A REFUND. 'Amanda' from Charmlry writes in the email I replied to : If you have any questions for me, remember that I am at your complete disposal. Have a wonderful day! Amanda, Charmlry
Response from CharmlryDec 12, 2024
Hi Heidi, I'm truly sorry to hear about the difficulties you've encountered with our communication process. It seems there might be an issue with email delivery, possibly due to spam filters. To ensure we can assist you promptly, I recommend trying to reach out to us using a different email address. Additionally, you can contact us through our social media channels on Facebook or Instagram, where our team is readily available to help. We are committed to resolving your concerns and ensuring your satisfaction. Thank you for your patience and understanding.