jessica C.
Don't order
Ordered on Nov 8. Asked for a different design. Approved it. It went to shipping. And that's been it. Never moved. Never did anything. Amanda said it was fine, then all of a sudden it was lost. December 1 she told me they would expedite new ones to me and here the 11th still nothing. I've asked twice for my money back now as the company is not delivering my products. Reply: I've reached out several times with no response. A charge back is what's going to be my next course of action.
Response from CharmlryDec 12, 2024
Hi Jessica, I sincerely apologize for the inconvenience you've experienced with your recent order. It is truly disappointing to hear about the delay and the issues with the shipment. During the holiday season, courier services can occasionally misplace packages, and we deeply regret that this has affected your order. We are committed to resolving this for you as quickly as possible. Please reach out to us directly so we can provide you with the updated tracking number and ensure that your order reaches you promptly. Your satisfaction is very important to us, and we are here to assist you in any way we can. Thank you for your patience and understanding.