CharmlryThe Uniquely Yours Monogram Jewelry
Charmlry (charmlry.com) has 797 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Kitty
The AI assistant on the website is worthless. Its impossible to speak to a human. Googled the phone number, not in service. No reply on FB message either. i placed my order and waited days with no design to show up for approval. Who knows if i will even get anything. Will probably have to report as fraud to my credit card company now. Don't fall for it.
N.B
Utter rubbish. Bracelet started to unravel in less than a week. I HAVE emailed and sent photos. No reply from company except on here… The email I sent was delivered successfully to you. Look again. Order number 160519LY.
Response from CharmlryJun 27, 2026
Hi, Thank you for providing your order number. Now that we were able to locate your order, I can confirm that we did receive your email and have already replied to it. We can also see that you've since responded, so we'll continue assisting you directly via email to keep all the details in one place. We'll do our best to resolve this for you as quickly as possible. Best regards, The Charmlry Team
AP
the necklace is already broken, you all took forever to ship, missed the mothers day arrival date that was promised and the clasp on the necklace doesn't keep the necklace on, it constantly falls off. Maybe if you provided nice jewelry id provide a nice survey, this has been a terrible experience all the way around.
Response from CharmlryJun 4, 2026
Hi, I'm truly sorry to hear about your experience. I completely understand your frustration, especially given the delivery delay and now the issue with the clasp. That's certainly not the experience we want our customers to have. If you haven't already, could you please contact us at our support email with your order number and a photo or short video of the clasp issue? We'd really like the opportunity to look into this for you and see how we can help. We sincerely apologize for the disappointment and hope you'll give us a chance to assist further. Best regards, The Charmlry Team
Chris H.
Ordered Feb 2nd, Recieved the charm March 22nd. The communication was crap, the necklace is pretty low quality. I won't ever order from these people again, regret I ordered from them the first time.
Response from CharmlryMar 26, 2026
Hi Chris, Thank you for sharing your feedback. We’re truly sorry to hear that the experience with Charmlry did not meet your expectations, and we understand how frustrating a longer wait and unclear communication can feel. At the time of your order, it was communicated that production for personalized pieces would begin on February 28, with a typical fulfillment timeline of 15–25 days after production starts. Based on that schedule, your order was delivered within the expected timeframe, though we completely understand that the wait may still have felt longer than anticipated. We’re also sorry to hear that you’re not satisfied with the quality of the necklace. Our goal is always to create meaningful pieces our customers love, and feedback like yours is important for us as we continue improving both our products and communication. If you’re open to it, we’d be happy to assist you further and see how we might make this experience better. Please feel free to reach out to our support team so we can look into this for you. Thank you again for your feedback.
Steve
The necklace is deceptively small. The advertisements/models look twice thd size of the actual necklace
Response from CharmlryFeb 10, 2026
Thank you for your feedback. We’re sorry to hear that the necklace felt smaller than you expected. All the photos on our website show the real product. In addition, the exact dimensions of the necklace are clearly listed on each product page to help customers make an informed choice before purchasing. At the bottom of the product pages, we also include real customer photos from verified reviews, showing the necklace as it looks when worn in everyday life. That said, we understand that expectations based on photos can sometimes differ from personal perception, and we truly appreciate you taking the time to share your experience.
Jennifer S.
Although the design was okay the quality of the pendant and chain were very poor. It's almost like plastic. The clasp is heavier than the pendant so it's always tangled with the pendant. I contacted Charmlry who would only sell me a shorter chain. No thank you. What a waste of money.
Response from CharmlryFeb 10, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that the necklace did not meet your expectations in terms of quality. All our pendants and chains are made of stainless steel with high-quality plating, chosen for durability, water resistance, and everyday wear. The materials are clearly specified on our product pages, and many customers appreciate the lightweight feel of the pendant, though we understand this can sometimes be perceived differently. Regarding the chain length, we offered a shorter chain as a solution since chain length and weight distribution can affect how the necklace sits and tangles. We’re sorry that this option didn’t work for you, and we regret that we couldn’t find a solution that fully satisfied you. Your feedback is important to us and will be shared with our product team, as it helps us continue improving both our designs and the overall customer experience.
ccdgyyahoo.com
I place an order and never got a receipt and when contacted Charmlry after ordering again and this time I got a receipt and so my order was place but after contacting charmlry I get a nasty response from Amanda stating they sent it to the email I gave them when pulling up my receipt for the first order I had the correct email and they sent it to the wrong email so I thought it never went into production and Amanda and team clearly sent it to the wrong email and said no refunds it was my mistake and I’ve sent her copies of the original receipt with the correct email
Response from CharmlryJan 6, 2026
We’re very sorry to read this and regret that this situation caused confusion and frustration. We’d like to clarify that order confirmations and updates are automatically sent to the email address entered at checkout. If there is any discrepancy between the email used and where messages were received, we understand how this can lead to misunderstandings, and we’re sorry this wasn’t resolved more smoothly. We also want to reassure you that our team’s intention is never to be unkind or dismissive. If our communication came across that way, we sincerely apologize. We would appreciate the opportunity to review this case again in detail, including the receipts you mentioned, and work toward a fair resolution. Please contact us directly so we can assist you further. — Charmlry Team
Ben
Order process was ok but lots of glitches on the website, such as you can add a scratch and reveal card for women but not men. The emails about moving stages are sent out at same intervals regardless of where you are in the process. Email states shipped website says in production. As of now 26th decemebr its changed, unlikely they are working on Xmas day and boxing day. Emailed 3 times. Been responsive but offer of £30 gift card is an insult, why would I order again if you can't even send me my original order. They have said my replacement order is in priority yet taken the same timeframe as the 1st order, with the generic emails coming out.
Response from CharmlryDec 30, 2025
Thank you for taking the time to share such detailed feedback, we’re truly sorry that this experience has been frustrating. You’re absolutely right to point out the inconsistencies you noticed. Some website features and automated status emails did not align as clearly as they should have with the real-time order stage, and we understand how that creates confusion and erodes trust. This is feedback we’re actively reviewing to improve both our website flow and our communication. During the Christmas period, there can unfortunately be slowdowns across production, quality checks, and courier handovers that are outside of our direct control, even when orders are marked as priority. While work does not typically progress on public holidays, system updates can still occur automatically, which may explain some of the date changes you observed. Regarding the goodwill gesture offered, we’re sorry it felt insufficient. It was intended as a sign of apology, not a replacement for proper resolution. Our priority remains ensuring that your order is completed and delivered correctly. We appreciate your patience and your honesty, feedback like this helps us identify where expectations weren’t met and where we need to do better. Charmlry Team
