Sarah E.
AVOID like the plague!
I used this charger as it was the only available in the area, and after spending about £5 on charge, the company later informed me my balance had gone below £10 so they had' topped up' my account. This is outrageous, storing customers; money without warning and without reason. Even if it is mentioned in the small print somewhere, it stinks! Very dishonest and unnecessary. And the worst thing is its almost impossible to get it back, or even complain about it because their online form asks for a MAC address/code which I cannot find. I'm fuming! AVOID!!!!
Response from ChargePointJul 2, 2025
"Hello Sarah Emmerson, Thank you for bringing your issue to our attention! I understand how frustrating this situation can be, and we aim to prevent such experiences for our customers. Let me provide some info: Charges for using a ChargePoint station are processed through the app. Users must enter their payment info in the app before their first charge. To verify the payment method, ChargePoint charges a small fee. When you start your first EV charging session, a £10 charge will be applied to your account to keep a balance. It’s completely unacceptable that you were unable to reach our customer support. We're actively working on improving into user-friendliness support. Please provide the registered email address for your ChargePoint account so we can look into this and assist you further."