ChargePointReviews of chargepoint.com

Attempted to charge at a station in Luxembourg, nothing happened, my money is frozen as pre-authorisation, 10 days later not yet released, no answer to emails.

Downloaded app as we thought it would be easier to use. Boy was this a mistake, they pre auth £50 when using the app and if the charge fails and you try again, you guessed it another £50 is taken. Strangely if you just tap your card, it's only £15. Called to get this resolved got the most useless member of staff who could not answer the simple question of how long until the money would be returned, asked to be put through to complaints to be told they can't transfer and then resumed trying to get the charger working. Called back asked again how to contact complaints... told to look on their website... you guessed it, no complaints number. Called back and asked to speak to a manager... was told I'd get a call back in a few minutes.... still waiting. Avoid this absolute shower of thieves and especially their app.

J’ai essayé de charger ça n’a jamais marché ils m’ont débiter 120 euros au total pour zéro minute de charge qui dois-je contacter ??

I had an awful experience with ChargePoint at the Ashford Outlet on 23rd December 2024. I tapped my card once to charge my car, expecting a £7 charge. Instead, I was charged £215 in multiple transactions, including a £15 charge and several excessive pre-authorization fees. There was no warning about pre-authorization charges, and such amounts are completely unreasonable. This left me without access to essential funds right before Christmas, creating significant stress and inconvenience. When I contacted customer support, I was given no immediate resolution or assistance, only told that the money "should" come back in a few days. This is simply not good enough. This experience shows a complete lack of transparency and customer care. If this could happen to me—a tech professional who understands these systems—it could easily happen to anyone. ChargePoint needs to address these issues urgently to regain consumer trust. Until they do, I would strongly advise avoiding their services.

Poor customer service

Used Chargepoint at Lidl in Wilmslow and it changed my card a pre auth free of £85. The charge point did not work or chathe my car. However the pre auth was not returned within 48hrs as specified. Have rang their customer help team on 3 occasions who advise they are issuing a request to have the funds released. It's been 22 days and still the funds have not been released. This is an absolute joke that they can keep your funds despite not providing a service and there is no way to challenge it. Would never use their chargepoints again

Ordered a charger on 12/3. Lost somewhere in the FedEx system, hasn’t moved for 8 days. Two weeks and counting. I understand that can happen with shipping. However, customer service at CargePoint says their responsibility ended when they shipped it. “Not our problem.” Delivery was guaranteed in 5-10 working days. It’s been two weeks plus.

Claim from spring 2024 still not solved, impossible to contact via e-mail