ChargePointReviews of chargepoint.com

Response from ChargePointJul 7, 2025

Bonjour Moustapha, Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre votre expérience et comprenons la frustration que peuvent engendrer des frais inattendus, surtout pour les utilisateurs occasionnels. Veuillez indiquer l'adresse e-mail associée à votre compte ChargePoint afin que nous puissions examiner votre situation et vous aider. Remarque : Nous utilisons un traducteur pour vous répondre.

Response from ChargePointJul 7, 2025

Hello Debbie Tooke, We’re truly sorry to hear about your experience, and we completely understand how frustrating and distressing this situation must be. Please accept our sincere apologies for the delay in resolving your issue and for the lack of timely communication. Your security is incredibly important to us. We take all reports of account breaches very seriously, and our team is actively working to investigate and resolve your case as quickly as possible. We understand the urgency, especially with unauthorized transactions involved. Having said that, I see there is an active case logged by you for the same, and we are currently working on this to give you a resolution. Please let us know if you need any other assistance.

Response from ChargePointJul 8, 2025

Hallo! Vielen Dank, dass Sie uns auf Ihr Problem aufmerksam gemacht haben! Ich verstehe, wie frustrierend diese Situation sein kann, und wir möchten solche Erfahrungen für unsere Kunden vermeiden. Bitte geben Sie die für Ihr ChargePoint-Konto registrierte E-Mail-Adresse an, damit wir die Angelegenheit prüfen und weiter untersuchen können. Hinweis: Wir verwenden einen Übersetzer, um Ihnen zu antworten.

Response from ChargePointJul 1, 2025

Hi Jojo Doorty, Thank you for sharing your experience, and we're truly sorry to hear about the issues you faced. This is not the level of service we aim to provide, and we completely understand your frustration. We sincerely regret the inconvenience caused by the malfunction and lack of timely support. Your feedback is important, and we’re using it to improve our processes. If you're open to it, we’d still appreciate the chance to make things right — please feel free to reach out to us with the station details.

Response from ChargePointJul 1, 2025

Hallo Kunde, Wir entschuldigen uns aufrichtig für Ihr Problem und verstehen Ihre Frustration voll und ganz. Eine Belastung ohne gültige Sitzung ist inakzeptabel und wir nehmen diese Angelegenheit sehr ernst. Seien Sie versichert, das entspricht nicht unserem Standard bei ChargePoint. Wir möchten den Fall prüfen und sicherstellen, dass die 40 € umgehend erstattet werden, falls sie irrtümlich abgebucht wurden. Bitte geben Sie Ihre bei ChargePoint registrierte E-Mail-Adresse an, damit wir uns helfen können. Vielen Dank für Ihre Information. Wir bemühen uns, dieses Problem zu lösen. Hinweis: Wir verwenden einen Übersetzer, um Ihnen zu antworten.

Response from ChargePointJun 25, 2025

Hello Damian, Thank you for bringing your issue to our attention! I understand how frustrating this situation can be, and we aim to prevent such experiences for our customers. Let me provide some info: Charges for using a ChargePoint station are processed through the app. Users must enter their payment info in the app before their first charge. To verify the payment method, ChargePoint charges a small fee, which is refunded after verification. When you start your first EV charging session, a $10 charge will be applied to your account to keep a balance. Please provide the registered email address for your ChargePoint account so we can look into this and assist you further.

Response from ChargePointJun 25, 2025

Bonjour Philippe Blavier, Merci de nous avoir signalé votre problème ! Les frais d'utilisation d'une borne ChargePoint seront traités via l'application. Les utilisateurs sont tenus de saisir leurs informations de paiement dans l'application avant de procéder à leur première recharge. Pour confirmer le mode de paiement, ChargePoint facturera des frais minimes, qui seront remboursés sur votre compte une fois la vérification terminée. Au début de votre première recharge de véhicule électrique, des frais de 10 € seront appliqués à votre compte afin de maintenir le solde. Nous vous demandons de bien vouloir nous fournir l'adresse e-mail enregistrée auprès de ChargePoint afin que nous puissions examiner votre demande et vous aider. Remarque : Nous utilisons un traducteur pour répondre à votre message.

Response from ChargePointJun 17, 2025

Hello Dwayne, I certainly understand your frustration; however, I'd like to enlighten you with the information below: Charges for utilizing a ChargePoint station will be processed through its application. Users are required to submit their payment information within the app prior to initiating their first charge at a station. To confirm the payment method, ChargePoint will impose a nominal fee, which will be refunded to your account once the verification process is completed. At the commencement of your initial electric vehicle charging session, a charge of $10 will be applied to your account to maintain a balance. Requesting you to help us with the ChargePoint registered email address to look and assist you further