ChargePointReviews of chargepoint.com

We ordered the wrong part. They would n't take it back. After a long conversation, they issued a return order. We FedExed it and no refund of $212 approx. Called back, wrote email; they said they could not process it without the tracking number. Got the tracking number from FedEx and emailed it. Noreply. Theyclosed the case.

L'application n'est pas fluide du tout et pas ergonomique. Elle n'est qu'à moitié en français. En cas de problème sur une borne de recharge ou sur l'application, vous êtes livré à vous même. Tout est bien quand tout fonctionne bien Hein.

This is my worst experience with charging. They deducted £50 from my account when I was registering on their application and then deducted a further £10 when I started a session. I want my money back if you aint a scam I got my money back and customer care was reassuring. The first experience was a bit traumatic but they hve a good service

Absolutely terrible. One of the most expensive home chargers on the market with non-existent customer support. Will work for half-a-year then it's garbage. Get any other brand's charger, stay away from this as far as you can get.

**WARNING DO NOT USE CHARGEPOINT** I went to open an account yesterday at my local chargepoint. It wanted £50 preauthorisation charge...estimating £45 for 15 minutes charge. No chance. Decided to charge elsewhere on my journey. Unfortunately I ended up at a different chargepoint on the a42. I tried 9 times to charge my car... and was charged 9 times.. but my car Didn't charge. Called the helpline to be met by an utterly useless woman who Didn't apologise for rinsing my bank account. I was in tears at this point. Another driver explained that you have to firmly hold in the charger as it authenticates. What????? The lovely man paid for my charge as I had no money left. Without him I'd have been stranded. 24 hours later they still have my money. Luckily I drove to a gridserve one after and had no issues. My advice... steer clear. I thought it was illegal to make profit from reselling energy. How do these guys get away with it?

**WARNING DON'T USE CHARGEPOINT** While travelling back from our holiday we used the chargepoint EV charger at York Designer outlet today. I wish I had read these reviews first. Initially I tried to use my bank card twice and it didn't work, just stating "declined". With no warning I have since found this took a pre authorisation of £15 each time. I didn't realise this at the time so I unknowingly went on to download the app. Again, with no warning I have since learnt this took a further £50 pre authorisation, just for using the app. I then charged my car, which cost a total of £5.98 for 1 hour 30 minutes and when I arrived home I received an email saying don't worry, we'll keep topping your account up when it falls under £10!! This led to me checking my bank and finding for a £5.98 charge a total of £90 had been taken/held from my account. I tried to contact customer service and couldn't and tried to remove my card details and couldn't. It won't let you take your deal off their app. It's absolutely shocking as it seems I've now been signed up to a subscription without me realising and with it not being clear. I'm hoping eventually the pre authorisations will drop off but like others they have charged me £10 for a £5.98 charge with no way of getting a refund for the rest. I've had to freeze them taking anything more given my "chargepoint account" is below their £10 credit rule, despite me not living close to a chargepoint. Awful. Take my advice and keep away from this company. It's not worth the stress or expense. I have let the designer outlet know but I anticipate there is nothing they can do in this situation.

HOME FLEX worked great in the first month, but now it loses the wi-fi connection and fails every charging session. I have to go to the breaker (I am crippled and breaker box in basement, so I drag my butt down a stair at a time), turn off, turn back on, reset the WIFI (access point is 9 inches away in same wall). Half the time, won't connect to the network. When it does connect, the charging session will last anywhere from 2 to 30 minutes. Support is terrible, I entered multiple tickets with no response. can't make a warranty claim because the app won't let you enter the station's MAC address as it does not accept the ":". Wish I had spent the extra $200 and bought the Ford hard-wire charger. I am now stuck with slow charge for the Mustang Mach 3 or paying out the nose for FAST CHARGE. $1800 for the installation of a unit that does not work. Suggest looking past this one.

This is possibly the worst app and the worst service overall. The app is designed to waste your time. Besides, they don't put any effort in maintaining the stations.