ChargePointReviews of chargepoint.com

Vorsicht Betrug. Ich habe die Nacht eine SMS bekommen, das mein Konto nicht gedeckt sein und ich eine Zahlungsmöglichkeiten einfügen soll. Dann noch 3 Mails bekommen, das ich eine Blockiergebühr zahlen soll. App wieder aufs Handy geladen, gesehen das mein Konto ein Minus von über 400€ haben soll, alle Ladevorgänge in London getätigt. Darauf hin gleich Konto gelöscht. Werde keinen Cent zahlen. Anscheinend bei mehreren Kunden bereits passiert... Das Unternehmen sollte mal seine Daten checken, die werden wohl abgegriffen.

Achtung Betrug!!! Wir haben unsere Chargepoint Karte das letzte Mal im Jahr 2022 verwendet! Jetzt wurden urplötzlich über 42,-€ für einen Ladevorgang in einem Londoner Einkaufszentrum verbucht und der Betrag natürlich sofort über Paypal eingezogen!!! Ich bin hier in Deutschland und die Karte ist in meiner Brieftasche, Wie kann es zu so einer Buchung kommen? Hier besteht für mich der Verdacht, dass jemand meine Kundendaten direkt von Chargepoint gestohlen hat! Der Kundenservice ist in Deutschland natürlich nicht am Wochenende erreichbar! Der Fall geht am Montag direkt zum Anwalt!!!

At first it was nice and neat. After two months half of our chargers went down, and my residents were pissed. Not just the chargers don’t work, I’ve been trying to get a hold of them for 3 weeks now and no response. No call back. No email. If your consideration using charge point for your multi family property, DON’T as it will let your tenants down.

In Reply to your request for further information, only way I could see to,do that is to update this review?, specifically the login account. This raises another issue that I had. Any attempt to log into app results in “password incorrect” or similar. Attempts to amend password resulted in no email recieved or on web site (I think) stating that no account exists for login in. This was your ID Transaction ID: 0D5333980P4376515 And was sent by PayPal with reference “ Your payment has been sent from my email address which can’t be entered onto a review.! Earlier ….. Something very suspect about this outfit. I installed app which resulted in an email which stated I would be charged £10 on first use. Now almost six months later, system not used and ai get charged £10. Trying to get anyone to take any responsibility is impossible. Support Cases asks for info that does not apply means request is rejected.

THEY HAVE TAKEN £560 IN ONE DAY! And no one can explain why! When I call they just say we have opened a case and that’s that! they cannot confirm where the money has gone either!

I have a ChargePoint card through my company and live in Bordeaux. I discovered this week that the partnership with Freshsmile is no longer available. This now considerably limits my charging options nearby. I am left with the choice of terminals several kilometers from my home (so I have to wait several hours on site) or in private parking lots (I have to stay several hours on site and pay for parking). I even noticed that in a big city like Paris, entire districts are without charging stations. Can you tell me what the situation is and if there are plans to renew the partnership in France or if the problem comes from elsewhere? Thank you.

Hacked account. Noticed 10 pre-authorisation transactions coming through one after the other on my bank account. I raised this with the helpdesk to identify the one session that was correct. The person couldn't help with the debit on my account but raised a query with the Finance Department as Critical. 1 week and 5 phone calls later no-one has contacted me to reassure me that this is going to be dealt with. I'm £420 down and feel like I'm hitting my head against a brick wall. The poor person on the helpdesk is not allowed to give out numbers or transfer to someone who can resolve. Very very poor customer service. All I can say is someone has been having a blast round London at our expense!! What a shambles and what a poor poor service for what I thought was a reputable company

Facturation abusive à fuir. Je m'en suis servi dernièrement et à deux reprises j'ai été débité de 10€ pour une consommation de 3€ la première fois puis 8€ la seconde. Heureusement qu'il existe d'autres solutions plus sérieuses.