ChargePointReviews of chargepoint.com

If I would be able to give a zero star review I would. I got a defective product (can't connect to wifi), and it is impossible to get through to customer support, you are put on hold for hours, if you leave your phone number (and they say they will call you back) they won't

On a recent trip through central Colorado, I needed to charge my EV from about 30% charge to 80% charge in Buena Vista, to avoid arriving home with a single digit charge remaining. My app directed me to a charging station at 912 S Main. The pedestal is about a block off of Main, in a dirt parking lot, but I eventually located it and connected as usual. The unwelcome surprise came at the end of the charging session: while similar sessions at other ChargePoint stations cost anywhere between $12 and $20, this one cost me more than $60. If you have other options in this area, use them, and avoid this specific station!

J'ai été victime du piratage de mon compte chargepoint avec des recharges en simultané en Angleterre. J'ai eu la chance de réagir rapidement et de limiter les frais en désactivant mon moyen de paiement (google pay) mais sinon ça aurait pu être dramatique. Cette application n'est pas sécurisée (authentification à un seul niveau) et a été piratée par des gens bien organisés donc je conseille à tous les utilisateurs de désactiver leur compte de façon préventive... Merci d'avance au support chargepoint de répondre à mes réclamations émises depuis presque 2 semaines...

My Chargepoint account was hacked and over £300 was removed fraudulently. I notified Chargepoint on 8 July and four weeks later, plus ten phonecalls from me to their customer support, I am still getting the story that their finance department is investigating.

Set up an account with ChargePoint. Transferred funds to the account and charged my EV. The following day ChargePoint withdrew more money to the account. We were not going to use ChargePoint again - and have numerous times asked ChargePoint to refund the balance. Without any success. In 2025 we asked Consumer Europe (set up by the European Commission) to take over the case. ChargePoint's European HQ is in the Netherlands, so Consumer Europe has had the Dutch Consumer Authorities to contact ChargePoint to repay the balance. ChargePoint did not respond to the Dutch authorities. I thereupon wrote a review on Trustpilot - whereupon ChargePoint reached out to me. They informed me that they had not received my emails in the Netherlands (they had gone to ChargePoint US and had not been redirected to the Netherlands). ChargePoint thereupon corrected the matter. I have now changed the title of this review - and have also changed the assessment from 1 to 3 stars.

Bought a ChargePoint charger for our home for $550, and had an electrician install it. Total out of pocket was $1,000 with rebate included. Now 13 months in and the charger isn’t working, and dealing with support/customer service for ChargePoint is a nightmare which includes 45 minute wait times on the phone and hanging up from frustration. And if you are lucky enough to get through to a representative, it is a very slow process of them having you do steps to ensure it is not working and then escalating it only to receive additional troubleshooting suggestions by email. But the only way to tell them nothing works is to call them as you cannot reply to the emails. And again, getting a live representative is challenging. Electrician that installed it came to our house and inspected unit and was lucky enough to speak to ChargePoint on the phone and said the issue is on their end as the wiring and power is fine. Yet here we are, nails on a chalkboard, trying to get back in contact with company to advise additional steps provided still haven’t fixed issue. Unit is under warranty so I have that but with this aggravation it isn’t worth it.

Noch nie über Chargepoint geladen, fahren erst seit 01.Juli elektrisch. Heute über 700 Euro auf Konto vorauthorisiert. Offensichtlich mehrere Ladevorgänge in London. Deutscher Support am Wochenende natürlich nicht erreichbar. Werde Anzeige erstatten und zum Anwalt gehen.

Merci à chargepoint de répondre à mon avis. J'ai déjà déposé une réclamation sur l'application puis écrit un mail à votre adresse de support, donc vous devez avoir une trace de mes échanges. Sans doute un peu difficile à retrouver au milieu de l'ensemble des plaintes de gens qui se sont fait piratés car je ne suis pas le seul. Par ailleurs inutile de proposer aux gens de les rappeler quand vos conseillers sont occupés car personne ne m'a rappelé non plus... J'attends donc de vos nouvelles...