ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

427 approved reviews, newest moderated first

Luc L.
Oct 31, 2025
I had to pay a 328$ supplemental charge under warranty!
My charging station did not detect wifi networks (=>could not modify charging schedules, parameters, etc). They sent me a new one n.c. BUT i had to disburse another 328$ to an electrician for reinstalling the thing! This changes the global acquisition price!!!🤬 So I strongly suggest that you select another company. Station registered at my wifés address (Nathalie Dion)
Response from ChargePointNov 12, 2025
Hi Luc Laporte, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Frank P.
Oct 30, 2025
abuse of my account.
There was abuse of my account in foreign country, moey was taken from my credit card due to someone else used my account linked with a very strong password. The company expects me to change, password add another payment method ???? before they want to consider paying back my money. Because I completely deleted my account from their site/app , I am not able to do this anymore. I can hardly consider this a correct way to handle abuse of my account, by asking to add payment methods.... Sening mails to their support email is also not read.
Response from ChargePointNov 12, 2025
Hi Frank Pauwels, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We take this feedback seriously and are actively reviewing how we handle support tickets, especially for time-sensitive issues. If there’s anything we can still do to assist or recover the situation, please reach out directly—we want to fix what we can, even now.
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David
Oct 30, 2025
Account hacked - with many others
I’m yet another customer whose account has been hacked via a data leak and charged £40 for an EV 340 miles away from where I was at the time. ChargePoint know about the hack but have still not credited my account or returned the balance on my account after 3 weeks and several messages. They clearly don’t have any scruples about fraud or security of their systems.
Response from ChargePointNov 12, 2025
Hello David, We’re truly sorry to hear about your experience and understand how frustrating this situation must be, and we aim to prevent such experiences for our customers. Please provide the registered email address for your ChargePoint account so we can look into this and assist you further.
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Hans-Werner B.
Oct 23, 2025
Rückerstattung meines Guthabens
Nachdem ich mein Konto gelöscht hatte, bekam ich per Mail eine entsprechende Information darüber. Mein Restguthaben (etwa 9€) wurde aber nicht zurücküberwiesen. Leider findet man keine E-Mailadresse, um dies zu reklamieren. Nach vier Wochen hatte ich über den Support gechattet. Erfreulicherweise wurde nach dem Abgleich meiner Daten der Restbetrag umgehend zurücküberwiesen.
Response from ChargePointOct 24, 2025
Hallo Hans-Werner Ball, Wir bedauern Ihre Erfahrung sehr und können Ihre Frustration gut nachvollziehen. Ich kann Ihnen jedoch bestätigen, dass die Rückerstattung bereits bearbeitet wurde. Vielen Dank für Ihren Hinweis. Wir setzen alles daran, das Problem zu lösen. Hinweis: Wir verwenden einen Übersetzer, um Ihnen zu antworten.
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John F.
Oct 22, 2025
ChargePoint won't alter payment plans
ChargePoint has a crooked way of doing its auto-reload. ChargePoint will auto-reload your credit card based on an estimation of your usage, i.e., if you charge one hundred dollars, they will automatically reload another hundred. If you wish to alter your billing from auto-reload to pay-as-you-go, you'll have to wait another month for it to change. Even if you call them, they will not switch your payment plan until the next month, and they do not have a complaint department, according to the phone rep.
Response from ChargePointOct 24, 2025
Hi John, We’re truly sorry to hear about your experience that’s definitely not the experience we want for our users. We’d like to resolve this immediately. Kindly help us with your ChargePoint registered email address. Thanks for your patience, and again, we sincerely apologize for the inconvenience.
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Franz
Oct 19, 2025
Einfach die reservierten 50,-€ einbehalten!
Haben am 04.10.2025 in Rovinj, Kroatien, eine Ladestation benutzt. Seit diesem Tag sind die reservierten 50,-€ auf meiner Kreditkarte geblockt. 2xiger Anruf bei ChargePoint: Sinnlos, man wird nur vertröstet 2 Emails-keine Antwort werde es jetzt dem europäischen Konsumentenschutzverein übergeben
Response from ChargePointOct 23, 2025
Bonjour Franz, Nous sommes sincèrement désolés d'apprendre votre expérience et comprenons votre frustration. Nous souhaitons approfondir la question. Veuillez nous fournir l'adresse e-mail que vous avez enregistrée chez ChargePoint. Merci de nous avoir signalé ce problème. Nous nous engageons à y remédier. Remarque : Nous utilisons un traducteur pour vous répondre.
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carlo C.
Oct 16, 2025
I bought it about 3 years ago I charged…
I bought it about 3 years ago I charged my car maybe 70 times called customer service they told me it’s fried need to purchase a new one at full cost so I recommend to buy another charger like Hypercharge
Response from ChargePointOct 23, 2025
Hello Carlo, We’re truly sorry to hear about your experience and understand and we aim to prevent such experiences for our customers. Please provide the registered email address for your ChargePoint account so we can look into this and assist you further.
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alexandre B.
Oct 16, 2025
Sevice déplorable et incompétant
Sevice déplorable ,je me suis inscris pour effectuer une recharge j ai jamais réussis a charger a l'etranger et de retour j ai été debiter de 4 fois a hauteur de 120E j ai mis 2 mois pour me faire remboursser quelle honte!
Response from ChargePointOct 23, 2025
Bonjour Alexandre Butelli, Nous sommes sincèrement désolés d'apprendre votre récente expérience et comprenons parfaitement votre frustration. Sachez que nous prenons ces préoccupations au sérieux et que nous nous engageons à garantir une meilleure expérience à nos clients. Cela dit, je confirme que le remboursement a déjà été traité. Merci de nous avoir signalé ce problème. Nous nous engageons à y remédier. Remarque : Nous utilisons un traducteur pour vous répondre.
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