ChameloReviews of chamelo.com

Response from ChameloJun 23, 2025

Hi Lorenzo! Our small support team aims to reply within 24 hours but sometimes we fall behind especially during busy periods. We sent you an auto-response email notifying you of this, it said: "We are currently experiencing high ticket volumes, and as a result, our response times may be longer than usual." We received your email on June 20th and have just got back in the office after the weekend. Our support team will be happy to assist with your inquiry and get back to you today. UPDATE 7/7/2025: Hi Lorenzo, Thank you for your feedback, and we’re sorry again for the initial inconvenience you experienced. We’re glad we were able to assist you throughout the process and ensure your order was shipped out as quickly as possible. We’re happy to confirm that your Falcons were successfully delivered on July 1, and we truly hope you're enjoying them! As a gesture of goodwill, we’ve also provided compensation for the delay to help make up for the experience. If there’s anything else we can do, don’t hesitate to reach out. We appreciate your support! Best regards, Chamelo Support

Response from ChameloJun 22, 2025

Hi Michael, no worries we'll get this taken care of for you. Please check your inbox, our upper management has sent you an email. Thank you.

Response from ChameloJun 21, 2025

Hi Matthew! Thank you for sharing your feedback. We're very sorry your order didn’t arrive in time for Father’s Day. That’s understandably frustrating, especially when a gift is involved. To clarify, while we have seen some customers mention longer wait times, those situations typically involve different products and unrelated issues. No company is perfect, and negative experiences are unfortunately part of any business—but what sets us apart is that we actively respond to concerns and work to make things right. Your order did ship on June 11th from our overseas fulfillment center and is currently awaiting import customs clearance. The tracking link you received is for the local carrier, which will update once the package clears customs and is in the local delivery system. Our support team can also provide you with tracking for the overseas leg of the journey so you can see more detail in the meantime. We’ll be reaching out today to help you directly and make sure you have everything you need. – The Chamelo Team Thank you again for your patience—we’re here to support you. UPDATE 8/12/2025: Hi again Matthew! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJun 20, 2025

Hi Nathan! Thank you for your feedback. We’d like to clarify a couple of points to help ensure transparency. Each customer receives a personalized response based on their specific order and inquiry and there is no “typical email response” that we send to everyone. Also, we want to note that we haven’t received any prior communication from you directly. Our team is here to help, and we always aim to make resolving any concern as smooth as possible, not an uphill battle. If any customer has an issue with their order, we would expect them to reach out to us right away. That said, our support team will reach out to you right away to assist and make sure this is resolved promptly. We appreciate your patience and the opportunity to make things right. UPDATE 7/7/2025: Hi Nathan, We’re pleased to confirm that your order was successfully delivered on June 28, and we truly hope you’re enjoying the product so far. We’d love to hear your feedback on the Music Shields whenever you have a chance! Additionally, our upper management has reached out via email to confirm that everything is now resolved—please feel free to reply if there’s anything further we can assist with. Thanks again for your support! Best regards, Chamelo Support

Response from ChameloJun 19, 2025

Hi Junjie, we're sorry to hear that you're having an issue with your order. Our support team will be glad to assist you with this immediately. Kindly respond to the request for information and we'll reach out today!

Response from ChameloJun 19, 2025

We're sorry that we started on the wrong foot but thank you for giving us a second chance to make things right for you! So glad that your husband is loving his glasses and we look forward to seeing you rocking the Auras!

Response from ChameloJun 18, 2025

Hi Cait, we're sorry to hear that you shopping experience hasn't been the best. We aim to make it up to you. Our support team will be shooting you an email today. UPDATE 6/19/2025: Please respond to our request for more information so that we can pull up your order number. Thanks Cait, looking forward to resolving your issues here.

Response from ChameloJun 18, 2025

Hi Lawanda, we apologize for the negative experience that you had. Rest assured that this is not a scam, if you read through other reviews here you can see that we reply to each one and help our customers with their concerns. Our support team will be reaching out to assist, and we hope to turn things around for you. Thank you! UPDATE 6/22/2025: Hi LaWanda! We're sending an update here for transparency, as you failed to update your review with a truthful recounting of the events that transpired. Your full refund was already pushed through after the processing period, as we had promised ever since you asked to cancel the order. Please update your review to confirm publicly if you got scammed or not. Thanks!